Information Technologist 3, PN 20050857
About The Position
This position is overtime eligible based on FLSA Standards. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.
Requirements
- Valid Driver's License Required to operate state vehicle.
- 36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.
- Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.
- Or equivalent of minimum class qualifications for employment noted above.
Responsibilities
- Answering the telephone & responding to emails received for the IT help desk
- Assisting customers who have issues with their hardware, software, desk phone, cellular phone, printers, fax
- Provides support for assistive technology equipment and software
- Troubleshooting with customers to determine the nature of and resolution for reported issues
- Assisting with IT equipment deployment
- Updating & repairing IT hardware and software
- Assisting with business process analysis
- Creates and updates technical documentation as needed
- Monitoring & assisting users with third party IT supported devices
Benefits
- Excellent work/life balance
- Paid time off with vacation, sick and personal leave
- 11 paid holidays per year
- Regular pay increases; 1st increase after 4 months
- Extensive benefits package, including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period
- Experience growth opportunities within organization
- Employee tuition reimbursement programs
- Pension plan with 14% employer contribution
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
