Information Systems Technician (PT)

Provo City Corporation • Provo, UT

2d • $26 • Onsite

About The Position

Provo City is looking for a part-time Information Systems Technician to provide technical work in support of the deployment, operations, and maintenance of various hardware and software systems on a City-wide basis. Civic-minded, qualified applicants interested in supporting the Provo City community by performing the work described here are encouraged to apply.

Requirements

• 1 year of computer operation and system support experience.
• High School Diploma or equivalent (GED).
• A valid, lawful Driver License is required.
• May satisfy requirements with an equivalent combination of job-related education and/or experience [substituting each 1 year of post-secondary education/training for 6 months of experience].

Responsibilities

• Provide highly skilled customer service.
• Maintain user help desk for technical hardware and software issues per defined organizational policy and procedure.
• Troubleshoot basic hardware and software problems by phone or location.
• Maintain accurate log of support calls and their results.
• Prepare various reports and statistics on support requests.
• Instruct users on basic software/computer use, information systems standards, best practices, and procedures.
• Deploy basic software applications and firmware on workstations, scanners, printers, and other computerized devices.
• Provide frontline cyber security defense including detecting and eliminating system viruses, spyware, malware and other common cyber security attacks.
• Maintain life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs.
• Assist other staff members as needed and perform other related duties as required.

Benefits

• eligible to contribute to individual retirement savings plans through the City (401k, 457, Roth IRA, and/or Traditional IRA)
• free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park
• a free Provo City Library Card
• a 25% discount on Provo Recreation Center memberships (direct family only)
• discounts from various local and national vendors

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED