Information Systems Technician
About The Position
Centro is a growing manufacturing organization focused on quality, innovation, and continuous improvement. Our Information Systems team plays a critical role in ensuring associates have reliable, secure, and effective technology to support daily operations and long-term business growth. The Information Systems Technician provides hands-on technical support for corporate information systems, networks, hardware, and software applications in a manufacturing environment. This role ensures associates have the tools and support they need to work efficiently while maintaining secure, reliable, and high-performing IT systems. This position is ideal for an IT professional who enjoys problem-solving, supporting internal customers, and working across a variety of systems and technologies.
Requirements
- Working knowledge of: LAN and networking concepts
- Working knowledge of: PC hardware and operating systems
- Working knowledge of: Microsoft Office applications
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication and internal customer service skills
- Ability to work independently with minimal supervision
- Experience using basic hand tools for hardware repair
- Ability to maintain confidentiality of sensitive information
Nice To Haves
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field
- 1+ year of IT, technical support, or systems experience
- Working knowledge of: Relational databases
- Experience supporting manufacturing or industrial environments
- Familiarity with server technologies
- IT or networking certifications (e.g., Network Engineer, IT certifications)
- Demonstrated interest in continuing education and professional development
Responsibilities
- Provide IT support and help desk services to internal users across departments
- Install, configure, maintain, and repair computer hardware, software, peripherals, and network equipment
- Troubleshoot and resolve issues related to LANs, servers, and PC-based client/server systems
- Maintain data processing system inventory, documentation, and backups
- Support IT system security, reliability, and performance
- Respond to and assist with IT system outages and operational emergencies
- Collaborate with the IS Manager and IT team on cost-effective technology solutions
- Train and assist associates in effective use of IT systems and applications
- Coordinate with IT vendors and suppliers
- Support Centro’s Quality System and continuous improvement initiatives
- Promote safety, organization, teamwork, and customer service
- Perform additional IT-related duties and projects as assigned
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company contribution
- Paid time off (PTO) and paid holidays
- Tuition reimbursement and professional development opportunities
- Employee assistance program (EAP)
- Opportunities for career growth within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
