Part Time Information Systems Technician I - Kern Admin

Clinica Sierra Vista•Bakersfield, CA

10h

About The Position

The IS Technician I provides first-line technical support to end-users by assisting with troubleshooting and resolving hardware and software issues. They act as the first point of contact for users experiencing technical difficulties, logging incidents and service requests. This role involves following established procedures to resolve common technical issues and escalating more complex problems to higher-level technicians. The IS Technician I will assist with setting up equipment, supporting user accounts, and ensuring that technology systems are functioning smoothly. This role offers an opportunity to develop foundational technical skills and gain exposure to a variety of IT systems and technologies.

Requirements

College diploma or university degree in computer science and/or two (2) years equivalent work experience.
Certifications in CompTIA A+, CompTIA Net+ are highly recommended.
Proof of one of the above certifications required within first twelve (12) months of hire.
Knowledge of basic computer hardware, including Microsoft Office Suite.
Experience with desktop and server operating systems, including Windows 10, Server 2012, 2016, 2019.
Working knowledge of a range of system diagnostics utilities.
Familiarity with the fundamental principals of ITIL, and LeanIT.
Exceptional written and oral communication skills.
Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Responsibilities

Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport with CSV end-users through ownership of requests and by providing regular status updates on open tickets as per their preferred method of contact.
Assist in inventory management and asset lifecycle management tasks.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Escalate incidents with accurate documentation to a suitable technician when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals using defined criteria for engagement.
Test fixes to ensure an incident has been adequately resolved.
Develop help sheets, knowledge articles and FAQ lists for end users.
Contribute to technician knowledgebase as needed.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.
other duties as required.