Information Systems Technician I

Roseman University of Health Sciences • Henderson, NV

5d

About The Position

Roseman University is looking for an experienced Information Systems Technician to join our Technology Services team. In this role, you'll support the technology that keeps our university running, from student information and financial aid systems to institutional databases and enterprise applications. You'll work behind the scenes and on the front lines, helping students, faculty, and staff leverage technology to achieve their goals. If you're a curious problem solver who enjoys variety, collaboration, and continuous learning, you'll feel right at home at Roseman.

Requirements

• High school diploma or equivalent experience required; Associate's degree preferred.
• Five (5) to seven (7) years of experience supporting information systems, hardware, networking, and security, or an equivalent combination of education and experience.
• Certifications such as A+, Server+, Security+, or equivalent experience required.
• Strong troubleshooting, analytical, and customer service skills.
• Experience supporting enterprise applications and integrated information systems.
• Experience with Microsoft SQL and database administration required.

Nice To Haves

• Experience in a higher education and/or clinical environment preferred.

Responsibilities

• Support and maintain university information systems, including Student, Finance, Financial Aid, Advancement, and Patient systems.
• Troubleshoot hardware, software, database, network, and printing issues.
• Perform routine maintenance on servers, SQL databases, and enterprise applications.
• Support technology devices associated with university systems, including printers, imaging devices, and signature pads.
• Configure and support application and SQL database servers.
• Design and develop custom reports to help departments make informed decisions.
• Analyze business and technical requirements to improve system functionality and efficiency.
• Assist with testing, documentation, system upgrades, and implementation projects.
• Provide technical support and guidance to students, faculty, staff, and residents.
• Help users understand and effectively utilize university technology resources.
• Lead system training sessions and orientations for new and existing users.
• Communicate system updates, enhancements, and best practices.
• Support university security applications, access controls, system configurations, and third-party integrations to help protect institutional data and technology resources.
• Support technology lifecycle and change management initiatives.
• Document processes, procedures, and technical solutions.
• Collaborate with departments across the university to ensure technology effectively supports institutional goals.

Benefits

• Multiple medical, dental, and vision plan options, including some available at no cost to employees
• Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting
• Employer-paid life insurance and Disability protection
• Tax-advantaged healthcare savings accounts
• Wellness, mental health resources and Employee Assistance Program (EAP)
• Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree