Information Systems Technician I - Entry Level Business Analysis

Illinois Secretary of State • Springfield, IL

4d • Onsite

About The Position

Supports both business analysis and general IT operations. Assists with documentation, data collection, and basic process analysis, while also providing technical support for software, hardware, and network systems. May participate in limited-scope projects, helps prepare training materials, and supports system installations and troubleshooting. Expected to develop foundational knowledge of IT systems and business analysis practices through hands-on experience and mentorship from senior staff.

Requirements

• Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
• Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services.
• Requires elementary knowledge of accounting and statistical theories, methods and practices.
• Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer.
• Requires working knowledge of the principles and techniques of computer system documentation.
• Requires ability to effectively participate in and profit from formal and in-service training programs.
• Requires ability to analyze data logically.
• Requires ability to maintain satisfactory working relationships with others.
• Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
• Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.
• Requires awareness and adherence to organizational standards for security, privacy and ethics.
• Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
• Requires the ability to perform physical activities such as lifting, carrying, and pushing/pulling items weighing up to 50lbs.
• Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.

Responsibilities

• Assists in preparing meeting materials and maintaining project documentation, including agendas, meeting notes and version control.
• Gathers data from stakeholders and systems and helps ensure accuracy and integrity across platforms.
• Uses tools like ServiceNow, SharePoint, and MS Office to support team activities, including setting up workflows, forms, and documenting business processes, system flows, and network diagrams.
• Engages in mentorship opportunities and shadows team members during meetings and workshops.
• Assists with software/hardware installations, troubleshooting, and provide basic support for applications and user training.
• Attends training sessions and vendor demos to stay current with IT tools and practices.
• Performs other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed