INFORMATION SYSTEMS SPEC II

Maine Community College System•Auburn, ME

1d•Onsite

About The Position

Under limited supervision and a high level of judgment required, this technical services position provide management and troubleshooting of all classroom audio visual and computing equipment. This position provides tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned college's. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS IT Shared Services, requiring a vast knowledge of multiple user and server hardware, software and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. They may also provide input for the development of information technology plans for the college, working collaboratively with College employees including the Helpdesk Manager and MCCS Deputy Chief Information Officer.

Requirements

Associate’s degree in information technology or related field and four years of experience in information technology or related discipline. Years of relevant training and experience may be considered in lieu of minimum education requirements on a year-for-year basis.
Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all CMCC campuses, as well as project management concerning computer/lab replacement cycles.
Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at CMCC, requiring analysis and resolution.
Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
Ability to communicate effectively orally and in writing.

Nice To Haves

Vast knowledge of multiple user and server hardware, software and Software as a Service environments.

Responsibilities

Management and troubleshooting of all classroom audio visual and computing equipment.
Provide tier 1 support for enterprise applications, and the infrastructure divisions.
Perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS IT Shared Services.
Installing, configuring, and maintaining campus specific software and services based on their college assignment.
Keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements.
Provide input for the development of information technology plans for the college.
Coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at CMCC.
Plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Provide support in the research, development, and maintenance of desktop documentation (how labs are configured).