Information Systems Manager - Libraries IT

Broward County • Fort Lauderdale, FL

3d • Onsite

About The Position

The Broward County Board of County Commissioners is seeking a dynamic and experienced IT Manager to lead the Libraries IT section. In this role, the successful candidate will oversee the delivery and support of workplace technologies including hardware, software, collaboration tools, and service desk operations. The successful candidate will play a key role in ensuring the public's access to electronic resources at their local library and remotely; and our employees to have the tools and support they need to work efficiently. This position supports the Libraries Division, which is comprised of 37 locations, includes over 3000 public and staff PCs, has complex network relationships with SAAS providers, and operates 7 days a week for in person services, and 24 hours daily for online services. Establishes, maintains and communicates IT (information technology) procedures, policies, standards and strategic direction related to technical work and data processing systems activities, including systems analysis and programming for a division. Works under administrative supervision, developing and implementing programs within organizational policies, and reports major activities to executive level administrators through conferences and reports.

Requirements

• Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.)
• Requires four (4) years in planning, managing and implementing information system solutions or closely related experience including two (2) years supervisory experience.
• Possess and maintain a Florida Class E Driver's License based on area of assignment

Nice To Haves

• Tech Savvy : Anticipates and adopts innovations in business-building digital and technology applications. Ensures that the team has adequate resources to invest in technology advancements and the training to use them well. Deploys some new technologies to enhance effectiveness of the group and business.
• Manages Complexity : Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Decision Quality : Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
• Directs Work : Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
• Plans and Aligns : Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
• Optimizes Work Processes : Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
• Ensures Accountability : Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
• Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
• Courage : Steps up to address difficult issues, saying what needs to be said. Addresses tough organizational issues and disagreements in a direct manner; guides others on how to stand up for their beliefs in the face of adversity. Can push back and say "no" when needed.

Responsibilities

• Management of the team of employees specializing in various disciplines of information technology.
• Formulation of Capital Budget projects (scope, defined funding, and re-estimating costs as needed) related to a variety of services that may be supportive of libraries operations.
• Review and submission of Core and Operating expense as related to Libraries Information Technology.
• Management of numerous IT contracts that provide internal solutions and for public use.
• Contract development and negotiation for software/hardware/networked solutions that support library service delivery.
• Contribute to the development of Libraries Long Range, Strategic, and Continuity of Operations plans
• Daily steady-state management of employee requests for assistance.
• Direct and provide support for on call services, responsiveness to ensure continuous functioning for numerous platforms (on premises and cloud based) related to library services.
• Establishes priorities, sets deadlines, and provides leadership in the development and maintenance of systems and in the resolution of operational issues with enterprise business applications, through coordination with technical staff, user agencies, and vendors.
• Directs and participates in the design, development, and implementation of computer based and other systems; determines the feasibility of installing or converting work systems and processes for electronic data processing or other needs.
• Assigns, coordinates, and supervises staff in operational maintenance and support activities and provides project management oversight and guidance to assigned staff; organizes diverse technical teams for upgrades, release planning, data migration, and other operational and project activities.
• Researches technical issues and provides solutions; makes technological recommendations for improvements; evaluates office data processing needs and proposals and assesses project feasibility and requirements, including cost-benefit analysis.
• Consults with the Division Director, management, and staff to assess the Division's computing needs and systems requirements; reviews and approves systems, designs, and program adequacy; directs the evaluation of new data processing technical developments in hardware, software and/or application development; researches new technologies, tools and trends and recommends equipment and program modifications deemed feasible.
• Provides leadership to develop technology solutions for process improvement, efficiency and cost-savings.
• Directs the professional development and training of staff; assigns staff to application development, operational maintenance and support activities, and monitors progress; performs administrative duties such as performance evaluations for subordinates, one-on-one progress meetings, team meetings, coaching, and mentoring technical staff.
• Performs related work as assigned.

Benefits

• High-Deductible Health Plan-bi-weekly premiums: Single $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to$2000 Annually
• Consumer Driven Health Plan -bi-weekly premiums: Single$82.58/Family$286.79
• Florida Retirement System ( FRS ) -Pension or Investment Plan
• 457 Deferred Compensation employee match
• Eleven (11) paid holidays each year
• Vacation (Paid Time Off) = 2 weeks per year
• Up to 40 hours of Job Basis Leave for eligible positions
• Tuition Reimbursement (Up to 2K annually)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager