Information Systems Engineer 2

WEX•Maine, NY

6d•$81,200 - $96,900•Onsite

About The Position

This role is part of the OTR Certification & Technical Testing Lifecycle team. The primary focus is to coordinate and guide the 90-to 180-day certification lifecycle for assigned merchant and POS vendor portfolios. This involves guiding stakeholders through Initiation, Scope Discovery, Lab/Beta Testing, and final Production Release. The role also includes creating and maintaining technical test scripts, troubleshooting errors, configuring test environments, collaborating with client engineering teams on network connectivity, and optimizing workflows with AI-assisted tools. Daily tasks involve data validation and quality assurance through SQL queries, auditing test results, and providing operational support post-launch. The position serves as a technical resource expert, ensuring adherence to technical interface specifications and resolving production anomalies. A key aspect of the role is proactively identifying and integrating AI and automation technologies to improve operational processes, drive scale, and mitigate risks. Stakeholder communication and project management are crucial, involving leading meetings and acting as the primary technical contact with external and internal teams.

Requirements

Bachelor’s degree in Business, Computer Science, or a related technical field.
3+ years of progressive experience in payment processing, IT systems support, network interface testing, or technical QA.
Proven ability to understand, interpret, and apply technical interface specifications (API/Network Interface Testing).
Demonstrated intermediate to advanced SQL skills to extract data, verify transaction outputs, and analyze system logs.
Hands-on experience creating, executing, and troubleshooting technical test scripts and validation files.
Strong track record of managing external client and cross-functional stakeholder relationships.
Must successfully pass a background investigation.

Nice To Haves

Specialized certifications in QA, Payment Systems, or Project Management.
Prior experience navigating WEX, EFS, or OTR proprietary payment network schemes and transaction workflows.
Hands-on familiarity with payment test environments, terminal setups, eManager Portal, and EMV/CHIP parameters.
Experience leveraging process automation tools, scripting languages, or data visualization software (Tableau, Power BI).
High intellectual curiosity, resilience in troubleshooting complex technical bottlenecks, and exceptional organizational agility.

Responsibilities

Coordinate and guide the 90-to 180-day certification lifecycle for assigned merchant and POS vendor portfolios.
Create, tailor, and maintain technical test scripts weekly based on specific customer hardware and software profiles.
Actively troubleshoot authorization or script execution errors daily.
Configure test environments daily using the eManager Portal to set up test cards, prompts, and velocity limits.
Collaborate weekly with client engineering teams to establish secure network connectivity (SSL, VPN, Direct Connect).
Proactively adopt AI-assisted diagnostic tools and process automation scripts to optimize manual testing workflows.
Execute intermediate to advanced SQL queries on backend tables daily to audit test results, verify transaction outputs, and ensure data integrity.
Champion successful launches by issuing formal Certification Letters and providing hands-on operational support during the critical 30-day post-launch stabilization window daily.
Serve as a primary technical resource expert for assigned regions, ensuring strict adherence to technical interface specifications.
Resolve production authorization anomalies, POS terminal equipment issues, and transaction data file questions during outage reconciliations weekly.
Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes.
Lead weekly kickoff meetings, technical alignment sessions, and project updates as the primary technical point of contact with external merchants and internal teams.