INFORMATION SYSTEMS ASSISTANT
About The Position
As IT Services Assistant one is responsible for identifying and analyzing all company computer systems to ensure optimal performance. The IT Services Assistant will help aid to develop enhancements including designing, configuring, and maintaining system services within company infrastructure, monitoring the data communications to ensure system is available to all users. This position will be responsible todeploy and maintain software and hardware platforms critical to our general business operations. This position requires strong troubleshooting skills to aid branch locations with fixing any technical issue that may occur. This position is responsible for assisting with the development and maintenance of the company web presence including websites and social media.
Requirements
- 1-3 years of comparable job responsibilities
- Advanced knowledge of Windows, iOS, Android, and Microsoft Office.
- Experience with Microsoft Intune, SharePoint, and Azure.
- Familiarity with Active Directory and user account administration.
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN).
- Ability to prioritize and manage multiple support tickets effectively.
- Experience supporting VoIP phone systems.
- Skilled in communicating technical support processes to end-users in clear, understandable terms.
- Team player willing to assist all employees, and resolve needs effectively and efficiently.
- Strong troubleshooting skills to ensure proper resolution to any issues.
Nice To Haves
- 4 Year Degree Preferred
Responsibilities
- Respond to Technical Support Service Desk issues related to employee workstations, printers, networking, mobile devices, etc.
- Log and maintain Technical Support Service Desk tickets using the company help desk platform.
- Proactively monitor and maintain networks across all company locations.
- Maintain user workstations for maximum reliability and uptime.
- Monitor and maintain the company ERP system to ensure maximum uptime for all users.
- Support and maintain the company's Windows server environment.
- Assist with monitoring, maintenance, and configuration of the company VoIP phone system.
- Set up new users on all necessary IT-related tools.
- Provide end-user training, including new user orientation and support for technology rollouts.
- Support special projects to ensure proper installation and configuration in a timely manner.
- Ensure all company IT inventory is up to date with current software/hardware versions and assist with upgrades.
- Maintain inventory lists of all IT-related assets across company locations.
- Develop and distribute “how-to” setup guides to help employees resolve common technical issues.
Benefits
- Geary Pacific offers a generous bonus program with monthly, quarterly, and annual payouts and a comprehensive benefits program including:
- Medical
- Dental
- Vision
- employer paid Life and Long Term Disability Insurance
- 401k with matching
- Profit sharing
- Paid vacation, plus Personal time off and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
