Information Systems Analyst

Lifepoint Health•Johnstown, PA

About The Position

The Technical Support Analyst I is responsible for the delivery and support of computing and desktop services to end-users, including telephone-based problem diagnosis and resolution, using remote diagnostic tools, dispatching assisting another analyst or traveling to end-user site for troubleshooting and resolution, and performing installations, moves, and modifications at the end-user location. Provides break/fix troubleshooting for hardware/printers/software. Works on special projects as needed under the direction of the MIS Director of Technology.

Requirements

A minimum of two (2) years in a computing technical support environment – telephone and on-site support, experience with Windows 10/11, Microsoft Exchange, , Windows Active Directory, Microsoft Office, Antivirus Software, and Desktop Imaging Products.
Must have valid PA drivers license.
Excellent written and oral communications skills, ability to work in a team environment and good organizational skills, customer service orientation and skills, and good troubleshooting skills.

Nice To Haves

Associate’s Degree in Computer Information Technology or related field, and/or equivalent work experience.
Bachelor’s Degree in Computer Information Technology Program or related field.
Experience with Microsoft SCCM, PDQ Deploy, PDQ Inventory, A+ Certification, Mobile o.s. IOS Android Helpdesk tracking tools, AS400.
A+ Certification
MCDST Certification

Responsibilities

Answering the Help Desk telephone lines
Responsible for providing the end-user with information related to Conemaugh Health System’s standardized hardware and software products and end-user policies and procedures.
PC/Printer break fix and hardware/software support.
Responsible for the installation and maintenance of workstations, printers, and personal computers.
Responsible for troubleshooting at the end-user location, and remote locations as necessary.
Responsible for dispatching / escalating to another analyst, as necessary.
Responsible for utilizing third-party technical support centers, as necessary.
Responsible for the upkeep of the asset inventory as applicable.
Responsible for complete documentation of any tasks/projects.
Responsible for installation, configuration, and ongoing maintenance (including preventative) of PC workstations, printers, and other peripherals.
Performs basic network connectivity and troubleshooting as needed.
Proficient with Antivirus/ Malware removal tools, etc.
Responsible for setup, support, coordination, of A/V and Video Conferencing sessions.
Responsible for the basic support of desktop operating systems XP, Windows7, IOS/Android Mobile o.s. and required applications.
Responsible for the basic support problem resolution of desktop computing applications, such as Microsoft Office, Microsoft Exchange, and Clinical/Business applications, Antivirus, Citrix etc.
Responsible for participation in the Tech support on-call rotation.