Information Systems Administrator, Journeyman

Torch Technologies, Inc.

1d•Onsite

About The Position

Torch Technologies Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL with over 1200 employee-owners. Our team provides superior research, development, and engineering services to the Federal Government and Department of Defense. As one of the nation’s top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: “Lighting the Pathway of Freedom”. And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us! Torch Technologies is seeking an Information Systems Administrator within the Agile Support Office. The Agile Support Office is working to identify and document the technical/operational baseline for all BES programs and standardize and optimize how BES programs establish and use technical environments and supporting infrastructures to assist program teams in delivering high-confidence programs at Gunter Maxwell AFB, AL. To accomplish this task, the Agile Support Office will partner with functional sponsors, program teams and infrastructure providers to effectively analyze and deliver application environment hosting options and supporting services to meet requirements driven by the Data Center Optimization Initiative (DCOI), and the AF Common Computing Environment (AF CCE) standards, and ultimately the needs of the warfighter. Foster reuse and interoperability of technical infrastructures among applications with common infrastructure and application support service’s needs; and (3) partner with functional sponsors, program teams and infrastructure providers to effectively deliver lifecycle management tools environments and supporting services to meet program office and developmental team needs. The Agile Support Office is working to improve capability delivery efficiency and effectiveness across the BES acquisition, operations, and service missions through implementation of standard, repeatable processes. The Agile Support Office accomplishes this mission by managing the Continuous Process Improvement (CPI) effort for the BES directorate and providing a centralized delivery point for all organizational processes called the BES Process Directory (BPD). As an Information Systems Administrator your duties will include the following, but are not limited to:

Requirements

U.S. Citizenship
Bachelor’s or Master’s Degree in a related field and at least three years of experience in the respective technical/professional discipline being performed, three of which must be in the DoD OR Seven years of directly related experience with proper certifications five of which must be in the DoD.
Must have comprehensive knowledge of Atlassian Tool Suite applications to include work performed as a Jira, Jira Service Desk, Confluence and Bitbucket Administrator.
Must have and maintain an active Secret security clearance.

Nice To Haves

Experience importing/exporting databases and data migration/conversion
Experience maintaining Atlassian and CI/CD tools: Jira, Jira Service Desk, Confluence, Bitbucket, Artifactory, Jenkins, Maven, MS Build, Gradle, SonarQube, Checkmarx, or equivalent
Experience with Scripting (Python, Script Runner, SIL)
Experience with Agile methodologies and tools, e.g. Kanban
CompTIA Security+ Certification
Experience in the AWS and/or Azure GovCloud (specifically Cloud One)

Responsibilities

Provide systems administration support which comprises a multitude of analysis, procedural competency, and process improvement strategies with increasing levels of responsibility
Perform and assist with the Operations and Maintenance of the Atlassian Tool Suite to include Jira, Jira Service Desk, Confluence, and Bitbucket.
Assist with the expansion of BES Atlassian Tool Suite Services via Knowledge-Base Articles.
Perform primary day-to day Atlassian Tool Help Desk Support for BES Atlassian Tools Suite via Jira Service Desk to include: triaging tickets, routing and escalating tickets to appropriate organizations; resolve tickets based on BES SLA and track resolution via metrics.
Responsible for Atlassian Tools Service Desk Notice to Airman (NOTAMs) of service interruptions or outages.
Perform Jira Application Side System Administration.
Assist with Atlassian system security scans and testing required for secure operations.
Assist in over-the-shoulder knowledge transfer of help desk services, Atlassian Tool Suite Administration, Jira System Administration and back-end system security scans and testing.
Perform application and plug-in updates.
Perform server reboots; monitor license usage.