Information System (IS) Manager

The Immigrant and Refugee Community Organization•Maywood Park, OR

53d•Hybrid

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. The IRCO IT/IS Department delivers secure, reliable, and high-quality technology solutions that support the Organization’s mission, vision, and values. The department encompasses Information Technology (IT) services—including end-user computing, phones and mobile devices, print and imaging, Microsoft applications, servers, networks, and cybersecurity—as well as Information Systems (IS), which includes case management databases, business process automation, cloud-based application automation, and knowledge management. Together, IT and IS create a unified approach that integrates computing, data, and technical expertise to effectively support IRCO. The IS Manager’s primary role is to lead IRCO-wide Information System projects and manage planning/operation of IS’s responsibilities (Case Management, Database management, workflow automation and knowledge management). This position requires experience and technical skills to address current and future issues related to IS development environment, development/deployment methodology, as well as delivery of applications/automation solutions. In addition, this position requires project-level experience in leading and communicating requirements and plans with stakeholders as well as planning/coordinating with IS and IT technical specialists and development partners. Also, development experience specifically in Microsoft Office Power platform management and app development knowledge as well as database working knowledge are required. Experience and working knowledge in API as well as cloud application data automation would be preferred.

Requirements

Bachelor’s degree or equivalent four-year degree in Computer or IT related area
Minimum 5 years of relevant work experience
Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours
Microsoft Azure cloud and security training
Strong analytical, problem-solving skills
Strong interpersonal and organizational skills
Ability to communicate effectively in a positive manner verbally and in writing
Strong communication skills in a multilingual, multi-background team and organization
Experience and working knowledge in API as well as cloud application data automation would be preferred.
Development experience specifically in Microsoft Office Power platform management and app development knowledge as well as database working knowledge are required.

Nice To Haves

Microsoft Azure cloud and security training
Strong analytical, problem-solving skills
Strong interpersonal and organizational skills
Ability to communicate effectively in a positive manner verbally and in writing
Strong communication skills in a multilingual, multi-background team and organization
Experience and working knowledge in API as well as cloud application data automation would be preferred.

Responsibilities

Plan and manage projects to lead IS development and deployment of solutions.
Independently identify and propose solutions to improve IS methods for Microsoft platforms and Apricot case management software.
Work across divisions within IRCO and understand the needs of staff in prioritizing projects and deploying solutions.
Document and implement procedures for IRCO Staff and IS staff to follow. Understand data governance and develop new prevention measures to address data quality and security.
Improve overall IS management infrastructure (Power App, Power Automate and Case management software) working in collaboration with program owners/partners.
Establish and manage partnership with Program and other service vendors.
Plan and manage budget and expenses to keep in line with planned vs. Actual.
Supervise IS staff including providing daily work direction, performance feedback and development of skills/knowledge.
Travel to local IRCO facilities to install equipment and manage any issues that arise.
Provide IS training to IRCO users for Case Management and other automation solutions as well as providing direction on new training development.
Manage projects on automation through Microsoft platform scripting for automation of the workflow.
Engage in skills development and IRCO-based training.
Attend required staff meetings; including quarterly All Staff Meetings.

Benefits

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending accounts