Information Specialist - Tpt

St Louis Public Library•Saint Louis, MO

12d•Onsite

About The Position

The St. Louis Public Library is seeking a Subpool Information Specialist to travel to Library locations and assist where needed. The role connects the community with Library resources in support of the Library’s mission as a customer-centered public library providing vital services to the people of St. Louis. The Information Specialist provides excellent customer service, works comfortably with the public, and helps customers with technology-related needs. Hours vary Monday through Sunday, with shifts in four- or eight-hour increments. Candidates work a minimum of one four-hour shift per pay period. Subpool employees help cover all 15 Library locations, and hours may change according to organizational needs.

Requirements

At least six months of customer service-related experience, or an associate’s degree, or an equivalent qualification from a two-year college or technical school.
Strong communication, writing, and organizational skills.
Ability to learn and use technology as the Library continues to evolve.
Flexible availability.
Friendly, patient, and able to build relationships at all levels.
Able to see the big picture and promote consistency and excellence of service.
Able to present information effectively and respond to questions from customers and staff.
Flexible, positive, and willing to work with staff and colleagues to overcome challenges.
Organized, detail-oriented, and able to manage competing tasks and priorities.

Responsibilities

Assist customers with library card registration and with checking out and returning library materials.
Help prepare, deliver, and receive Library materials.
Receive payments from customers.
Provide technology assistance to customers using Library equipment.
Answer reference and readers’ advisory questions through face-to-face and telephone interactions.