Information Services, Unified Communications Tech III

Sutter Health•Santa Barbara, CA

1d•Onsite

About The Position

Repairs, moves, adds and changes, and installs small-to-large projects and performs preventative maintenance on unified communication systems and related applications. Provides technical design, implementation, and validation services for infrastructure technologies. Designs systems integration and monitors systems performance ensuring optimum operations. Provides technical guidance and support to Information Services (IS) personnel. Provides requirements for network engineering, implementation, and operations.

Requirements

Associate's in Computer Science, Information Technology, or related field
2 years of recent relevant experience.
Knowledge of multi-unified communication and/or telecommunications platforms.
Working knowledge of Internet Protocol (IP) networking.
Intermediate knowledge of cabling standards and documentation maintenance.
Knowledge of automatic call distributor (ACD).
Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.
Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.
Analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors.
Establish and maintain cooperative working relationships with clients, Information Services (IS) team members, management, and executive personnel/staff.
Expertise with data quality issues.
Work as part of a team and collaborate with colleagues.
Working knowledge of overhead paging system.
Working knowledge of operator console.

Nice To Haves

Cisco Call Manager and Cisco Unity Voicemail
NEC VOIP

Responsibilities

Repairs, moves, adds and changes, and installs small-to-large projects and performs preventative maintenance on unified communication systems and related applications.
Provides technical design, implementation, and validation services for infrastructure technologies.
Designs systems integration and monitors systems performance ensuring optimum operations.
Provides technical guidance and support to Information Services (IS) personnel.
Provides requirements for network engineering, implementation, and operations.