Information Services- IS SharePoint/Website Support Specialist

LSSI • Des Plaines, IL

8d

About The Position

This role provides essential support for LSSI's information services, focusing on SharePoint, website content, and Microsoft 365 collaboration tools. The specialist will maintain page ownership processes, offer basic website support, configure document management practices, and assist with data retention policies. Additionally, the role involves administration and support for Microsoft Teams, Copilot Studio, Power Automate, and Power Apps, ensuring proper documentation and adherence to governance standards. The position requires strong customer service and communication skills, along with the ability to learn and adapt to new technologies within the Microsoft 365 ecosystem.

Requirements

• High school diploma or equivalent required.
• 0–2 years of experience supporting Microsoft 365 collaboration tools in a helpdesk/application support or junior administrator role.
• Working knowledge of SharePoint Online (sites, pages, libraries, permissions, metadata, and versioning).
• Working knowledge of Microsoft Teams administration (Teams/channels membership, private/shared channels, and common access troubleshooting).
• Foundational experience with Power Automate and/or Power Apps; ability and willingness to learn Copilot Studio administration and chatbot support.
• Experience working in a ticketing system and documenting work performed, status updates, and resolutions.
• Ability to follow governance standards and data handling requirements (least-privilege access; approved guest/external access processes; retention/classification guidance).
• Strong customer service, communication, and time-management skills.
• Valid driver’s license, in good standing for the state of residency required.
• Access to reliable transportation required.
• Valid IL statutory minimum liability insurance coverage, bodily injury and property damage required.
• Background check clearance required.

Nice To Haves

• Bachelor’s degree in information technology, computer science, or related field preferred.
• OWASP or equivalent training preferred.
• ITIL or LEAN certification preferred.
• HITRUST experience preferred.

Responsibilities

• Maintain page/content ownership processes (owner inventory, onboarding/offboarding, continuity of ownership) and support basic publishing standards.
• Provide basic website support by receiving and routing requests, coordinating routine content updates, performing basic troubleshooting, and escalating issues as needed.
• Configure and support document management practices (libraries, metadata, views, versioning) to enable version control and accessibility.
• Support data retention and classification requirements by assisting with retention configurations, records practices, and audits aligned to LSSI retention and classification policies; coordinate preservation/litigation hold actions with Privacy/Security as directed.
• Provide administration and support for Microsoft Teams, including channel creation (standard/private/shared), membership/access troubleshooting, and alignment between Teams membership and SharePoint content access.
• Support guest/external access requests per LSSI policy by verifying ticket submission and approvals, assisting with onboarding/offboarding, and ensuring timely access removal when no longer needed.
• Provide day-to-day administration support for Copilot Studio and support the development/maintenance of LSSI chatbots (topics/flows, testing/UAT coordination, releases) under established standards and oversight.
• Build/support Power Automate flows and Power Apps (often integrated with SharePoint) following approved patterns and data handling requirements; monitor solution health and escalate complex issues as needed.
• Document and maintain SharePoint, Teams, and Copilot/Power Platform tasks.
• Assist with testing and communications for Microsoft 365 updates.
• Create any associated knowledge articles/job aids for SharePoint, Teams, and Copilot/Power Platform as well as other assigned tasks.

Benefits

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED