Information Security Governance Operations Support Analyst

UnitedHealth Group•Eden Prairie, MN

3d•$72,800 - $130,000•Remote

About The Position

As an AI Security Governance Operations Specialist within Optum Technology's Enterprise Information Security organization, you will play a critical role in the day-to-day execution of security governance and operational controls surrounding artificial intelligence technologies. Our team is dedicated to enabling safe, compliant, and innovative AI adoption across the enterprise by establishing operational discipline, proactive monitoring, and rigorous security workflows. In this role, you will execute the operational processes required to monitor AI solution compliance, validate control evidence, support policy enforcement, escalate risks, exceptions, incidents, and control gaps in accordance with AI Security Governance standards.

Requirements

High School Diploma / GED required
3+ years in security operations, governance operations, risk management, compliance monitoring, or related technical roles
2+ years of experience documenting operational activities, incident findings, or evidence for audit/compliance reporting
1 year experience with AI governance, security monitoring, access controls, data protection, incident response, and change management processes
1+ years experience reviewing control evidence, operational logs, alerts, telemetry, issue records, and exception documentation

Nice To Haves

Bachelor’s degree in Information Security, Cybersecurity, Computer Science, Information Technology, or a related technical field
Knowledge or experience with Artificial Intelligence (AI) / Machine Learning (ML) governance frameworks, risk management, or security controls
Strong documentation discipline, attention to detail, and ability to follow defined procedures and escalation paths
Ability to coordinate across technical, governance, risk, and application teams to support timely remediation and audit-ready evidence

Responsibilities

Monitor AI solution registration, ownership, lifecycle status, and approved use records to support compliance with authorized use requirements
Track required AI security reviews, risk treatments, and approval evidence before production deployment or material expansion
Conduct recurring compliance checks for approved platforms, models, APIs, tools, plug-ins, connectors, integrations, and third-party AI services
Review monitoring outputs and telemetry indicators for unauthorized use, activity outside approved use cases, security risk events, and control failures
Triage AI security alerts, policy violations, control exceptions, and emerging issues; escalate to leadership or responsible control owner for decision
Support incident response by performing root cause analysis to identify potential gaps in control design or performance
Maintain compliance monitoring workpapers, evidence repositories, issue logs, exception records, and operational metrics for governance reporting and audit readiness
Coordinate with cross-functional teams (i.e. application owners, platform owners, engineering, identity, data protection, vendor risk, and Responsible AI teams) to resolve compliance gaps and confirm closure evidence
Document operational activities, findings, and evidence thoroughly for audit, reporting, and compliance purposes
Provide frontline user and operational support related to AI security governance processes and inquiries