Information Security Engineer

UnitedHealth Group•Eden Prairie, MN

1d•$72,800 - $130,000•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a proactive and detail-oriented Information Security Engineer with a strong focus on triage and user support. This role is critical in our front-line defense, responsible for quickly assessing security alerts, supporting end users with security-related issues, and escalating incidents as needed. This role will primarily work from a ticket queue, resolving security and DLP-related events while identifying recurring patterns, process gaps, and opportunities to improve detections, streamline workflows, or reduce manual effort. The ideal candidate will have a strong technical foundation, excellent communication skills, and a passion for helping others navigate security challenges. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

Bachelor’s degree in Cybersecurity, Information Technology, or Engineering related field
2+ years of experience in information security, IT support, or SOC environments
2+ years of experience with common security tools and platforms (e.g., SIEM, EDR, phishing analysis tools)
2+ years of experience with security fundamentals (networking, endpoint protection, identity management)

Nice To Haves

Experience with scripting or automation (e.g., Python, PowerShell)
Security certifications such as CompTIA Security+, SSCP, or equivalent
Experience with Microsoft 365 security tools and cloud environments (Azure, AWS)
Familiarity with ITIL or similar service management frameworks
Experience with DLP Platforms (e.g. Broadcom, Zscaler, Proofpoint,)
Understanding of data classification models and encryption standards
Excellent communication and interpersonal skills, with a customer-first mindset
Ability to work in a fast-paced environment and manage multiple priorities

Responsibilities

Monitor and analyze security alerts from various sources (SIEM, EDR, email, etc.) to determine severity and required response
Serve as the first point of contact for security-related user issues, providing guidance, troubleshooting, and education
Escalate confirmed or high-risk incidents to senior security engineers or incident response teams with clear documentation
Perform initial investigation and enrichment of suspicious activity to support threat detection and response
Leverage security tools (e.g., Splunk, CrowdStrike, Microsoft Defender, etc.) to investigate and resolve issues
Maintain accurate records of incidents, resolutions, and user interactions in ticketing systems
Work closely with IT, compliance, and other security team members to ensure consistent and effective security practices
Identify trends, recurring issues, and process gaps from ticket queue activity; partner with subject matter experts to improve detections, streamline workflows, and evaluate automation opportunities
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement