Information & Referral Specialist

Springwell•Waltham, MA

11d

About The Position

Springwell is seeking compassionate community specialists to connect older adults, family caregivers, individuals with disabilities, and community professionals with relevant services. Information and Referral Specialists provide support and consultation by phone, email, and in person at the Springwell office. They build rapport with professional and non-professional callers, offer empathy and support, assess needs, and make appropriate referrals to Springwell programs and external agencies. Specialists develop extensive knowledge of internal programs and the broader network of community providers, agencies, and services. They share information in ways that support and empower consumers, and research and maintain informational materials used by the community and Springwell staff. The position pays $28.21 per hour for a 37.5-hour work week.

Requirements

Bachelor’s degree.
Previous social service experience, preferably with older adults, individuals with disabilities, and/or in customer or consumer support.
Excellent organizational, interpersonal, and communication skills.
Ability to learn and navigate internal computer systems.
Ability to work independently and collaboratively with co-workers, adapt to changes, and problem-solve.

Responsibilities

Assess callers’ needs for services and community resources, research options, and provide accurate, unbiased information tailored to each caller.
Collaborate with colleagues in other Springwell departments regarding their resource needs.
Maintain existing information sheets used by staff, community partners, and consumers.
Create informational materials on relevant topics of interest to the Springwell community.
Update and maintain community provider records in the internal resource database.
Research new providers for possible inclusion in the resource database.

Benefits

Three weeks of vacation in the first year
Birthday off
13 paid holidays
Three paid personal days
15 paid sick days per year, with accumulation up to 450 hours (12 weeks)
Health and dental insurance with employer contribution
Life and long-term disability insurance at no cost to the employee
Flexible Spending Plan
Employee Assistance Plan
401(k) Retirement Savings Plan with employer contribution
Mileage reimbursement
Potential flexible work options after six months for many positions, including an alternate start time between 8:00 and 9:30 a.m., a four-day work week, a 4.5-day work week, or a hybrid work option
Employee referral bonuses
Free parking
Commitment to promoting from within