Information & Referral (I&R) Data & Systems Lead

Contra Costa Crisis Center•Walnut Creek, CA

2d•$75,000 - $80,000•Onsite

About The Position

The Information & Referral (I&R) Data & Systems Lead is a senior, non-supervisory operations role responsible for the governance, integrity, and functionality of the Crisis Center’s 211 and 988 data systems, with primary ownership of the WellSky platform and the 211 resource database. This is a data systems governance and reporting position within a 211 and 988 crisis services environment. It is not an IT infrastructure or technical support role. The I&R Data and Systems Lead serves as the institutional authority for I&R data standards and system configuration. The role exercises independent professional judgment in applying InformUSA taxonomy and inclusion criteria, designing and maintaining assessments and workflows, and producing data and reports required for contracts, quality assurance, disaster response, and operational decision-making. Community and provider engagement is conducted in service of data accuracy, system integrity, and shared understanding of available services, in coordination with leadership.

Requirements

Bachelor’s degree in human services, public health, data management, or a related field, or equivalent experience.
Strong analytical, organizational, and communication skills.
Ability to work independently and exercise professional judgment in a fast-paced, high-stakes operational environment.

Nice To Haves

Demonstrated experience in a 211 or Information & Referral environment strongly preferred.
Hands-on experience with WellSky database systems strongly preferred.
Working knowledge of InformUSA standards, taxonomy, and certification practices.

Responsibilities

I&R Data Governance Lead governance of the 211 resource database and WellSky system to ensure accuracy, consistency, integrity, and timeliness of information.
Independently apply InformUSA taxonomy, eligibility standards, and inclusion/exclusion criteria , including judgment calls where interpretation is required.
Maintain disaster and emergency resource listings in alignment with agency protocols and national I&R standards.
Design, configure, and maintain assessments, data fields, workflows, and reporting structures within WellSky to support 211 and 988 operations, new and existing contracts, and quality assurance requirements.
Translate service delivery models, contractual obligations, and reporting requirements into functional data collection and reporting tools.
Generate, validate, and interpret reports for leadership, funders, audits, and compliance purposes.
Conduct routine data audits and quality assurance reviews to ensure data accuracy and reliability.
Identify data gaps, risks, or system issues and recommend corrective actions or system enhancements.
Serve as an internal resource to Operations, Clinical, and Call Center teams on I&R data standards, reporting, and system use.
Maintain working relationships with community providers to ensure timely updates to service listings, eligibility criteria, and contact information.
Participate in meetings, trainings, and presentations related to I&R systems, community resources, and service access, as appropriate and in coordination with leadership.