Information & Referral (I&R) Data & Systems Coordinator
About The Position
The Information & Referral (I&R) Data & Systems Coordinator is a non-exempt operations role that supports the maintenance and day-to-day functioning of the Crisis Center’s 211 resource database and related data systems supporting Information & Referral and crisis services, including the WellSky platform. This position works under established procedures and in coordination the direction of senior Operations leadership and supports system maintenance, data integrity, reporting preparation, and provider updates. The role is appropriate for candidates with foundational I&R or data systems experience who are developing skills in system configuration, reporting, and InformUSA standards. This is not an IT infrastructure or technical support role.
Requirements
- Associate’s or Bachelor’s degree in human services, public health, data management, or a related field, or equivalent experience.
- Some experience in 211, Information & Referral, crisis services, or human services data systems preferred.
- Interest in developing skills related to InformUSA standards, reporting, and system configuration.
- Strong attention to detail, organization, and follow-through.
- Ability to work collaboratively in a structured, fast-paced environment.
Nice To Haves
- Familiarity with WellSky or similar platforms preferred.
Responsibilities
- Data & Database Support Enter, update, and maintain community resource records in the 211 database in accordance with established standards and procedures.
- Conduct routine verification and follow-up with providers to ensure listings are accurate and current.
- Apply InformUSA taxonomy and eligibility criteria under guidance .
- WellSky System Support Support the maintenance of assessments, data fields, and workflows within WellSky as directed.
- Assist with report preparation, data pulls, and documentation for internal use, contracts, and quality assurance.
- Identify data inconsistencies or issues and escalate as appropriate.
- Quality Assurance & Operations Support Assist with data audits and quality checks.
- Support internal teams by responding to data-related questions and requests.
- Provide backup support to 211/988 operations as needed and trained.
- Community & Provider Coordination Communicate with community providers to update service information and eligibility details.
- Participate in meetings or trainings related to community resources and service navigation, as appropriate.
- Performs other related duties as assigned, consistent with the scope and responsibilities of the position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
