Information Protection Advisor

Cigna Healthcare•Philadelphia, PA

10d

About The Position

The role is responsible for designing, supporting, and improving enterprise directory services, including Active Directory (AD), LDAP, and DNS. It helps provide secure and reliable access to systems and applications across a large global environment. The position supports enterprise infrastructure, troubleshoots complex technical issues, and works with teams to deliver secure, scalable technology solutions. The role provides engineering leadership for infrastructure solutions across multiple locations and domains; supports application migrations and integrations with directory services; and contributes to identity, access, and entitlement management. It also supports critical incidents, infrastructure projects, system enhancements, documentation, and continuous improvement. An on-call rotation is required. For occasional or permanent work from home, the internet connection must be cable broadband or fiber optic with speeds of at least 10 Mbps download and 5 Mbps upload.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
At least 3 years of experience supporting enterprise infrastructure in a large-scale environment with 10,000 or more users.
Strong experience with Microsoft Active Directory, LDAP, DNS, and Windows Server technologies.
Working knowledge of PowerShell scripting and Group Policy administration.
Experience troubleshooting complex infrastructure issues and performing root cause analysis.
Understanding of ITIL Service Operations processes and best practices.
Strong problem-solving skills and ability to work independently and as part of a team.
Excellent customer service and communication skills, including explaining technical information to technical and non-technical audiences.

Nice To Haves

Experience with virtualization, networking, and operating systems.
Experience with Microsoft technologies such as Exchange, Skype/Lync, Citrix, and related tools.
Knowledge of VMware ESXi, Red Hat Enterprise Linux, and LDAP technologies.
Microsoft or other relevant technical certifications.
Previous experience designing, implementing, and supporting enterprise infrastructure solutions in a 24/7 global environment.

Responsibilities

Design, implement, and support Active Directory, LDAP, and DNS environments.
Support application migrations between domains and ensure successful integration with directory services.
Respond to and help resolve critical Priority 1 incidents.
Partner with application owners and technical teams to securely integrate applications with Active Directory and LDAP.
Improve identity, access, and entitlement management through directory services technologies.
Provide engineering leadership for infrastructure solutions across multiple locations and domains.
Troubleshoot and resolve infrastructure compatibility and performance issues.
Work with IT leaders and partner teams to develop strategies related to endpoint and infrastructure management.
Lead or support infrastructure projects and coordinate work with engineers, contractors, or vendors as needed.
Design and implement new technologies and enhancements to existing systems.
Provide technical guidance and support to other engineers and support teams.
Maintain technical documentation, system configurations, and program libraries.
Identify opportunities to improve processes, tools, and technologies.
Participate in an on-call rotation.