Information Management Specialist (Sr.)

Torch Technologies, Inc.•Eglin AFB, FL

5d•Onsite

About The Position

Torch Technologies has an exciting opportunity for a Senior Information Management Specialist for the Tenants Contract, supporting the Air Force Division at the Air Force Research Laboratory’s Munitions Directorate’s Integration and Operations Division (AFRL/RWOC) at Eglin AFB, FL. As a Senior Information Management Specialist, your duties will include the following, but are not limited to: Provide broad range of Information Management support IAW DoW 8140.03-M to accomplish the full gamut of Information Management tasks including but not limited to: workforce management and planning including development of IM plans, analyses and reporting; information management support including management of LAN, Electronic Message Service, Telecommunications, and other customer management services; application development; scanning services; telecommunications services maintenance; information assurance/protection; and database services to assist IM personnel with database design/development and maintenance. Expected to apply knowledge and experience across a broad spectrum of Information Management functions applying proficiency in information technology (hardware, software, applications, databases, etc) to establish and maintain Information Technology (IT) capability for the Government in accordance and in compliance with DoW 8140.03-M and other Government information management instructions, policies and procedures to support the full range of tasks in Information Management, and have the knowledge and skills to perform the duties of Information Management (IM) Specialist. Provide customer support, application development, planning, network implementation, systems integration, communication support, computer-communication maintenance, Information Technology Equipment (ITE) asset management, with some Secure and Non-secure VTC and meeting support, Information Assurance (IA), and/or Telephone Control Officer (TCO) duties. Participate in monthly IT Meetings for review current issues/topics with IT team. Assist in IT projects from inception to completion, including all resolution matters as needed with government customers. Be able to provide software support including but not limited to: Multiple Generations of Microsoft Windows, Variants of UNIX, Variants of LINUX (LINUX experience strongly desired), other proprietary/open-source operating systems (e.g. Apple MacOS, Citrix Metaframe products, VMware Systems, etc.) Submit monthly report to IT lead.

Requirements

U.S. Citizenship
Master's degree or equivalent applicable work experience.
10 years' relevant experience
DoW 8570/8140 IAT Level II; CompTIA Security+ CE or equivalent required.
Customer Service – Work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Problem Solving - Identifies problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.
Oral Communication - Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral presentations; listen to others, attend to nonverbal cues, and respond appropriately.
Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
Strong technical troubleshooting and problem-solving skills – Able to diagnose and solve a wide range of technical problems under pressure.
Strong time management and organizational skills - Ability to juggle multiple tasks and priorities and effectively manage time and resources.
A commitment to staying up to date with the latest technologies and best practices.
Familiarity with: ServiceNow, Active Directory, IAO Express, Remedy, PowerShell, and Remote Desktop.
Active TS/SCI eligible clearance required at hire, clearance level must be maintained throughout employment.

Nice To Haves

Setting up, configuring, and troubleshooting network connections, including both wired and wireless networks.
Different operating systems (such as Windows, MacOS, and Linux) and a solid understanding of computer hardware.
Best practices for securing computer systems and networks, and the ability to implement and maintain security measures.
Installing, configuring, and maintaining computer systems, networks, and software
Troubleshooting hardware and software issues and provide technical support to users.
Implementing and maintaining security measures to protect computer systems and networks.
Performing routine backups and disaster recovery operations.
Monitoring system performance and making recommendations for improvements.
Planning and executing system upgrades and migrations.
Collaborating with other IT professionals to design and implement IT solutions.
Creating and maintaining documentation for IT systems and procedures.
Providing training and support to users on IT systems and software.
Managing user accounts, access, and permissions.
Participating in the development and implementation of IT policies and procedures.
Staying up to date with the latest technologies and best practices in the field.
Coordinating and managing IT projects, including planning, scheduling, and resource allocation.
Maintaining a clean, safe, and organized work environment and adhere to all relevant safety policies and procedures.

Responsibilities

Provide broad range of Information Management support IAW DoW 8140.03-M to accomplish the full gamut of Information Management tasks including but not limited to: workforce management and planning including development of IM plans, analyses and reporting; information management support including management of LAN, Electronic Message Service, Telecommunications, and other customer management services; application development; scanning services; telecommunications services maintenance; information assurance/protection; and database services to assist IM personnel with database design/development and maintenance.
Apply knowledge and experience across a broad spectrum of Information Management functions applying proficiency in information technology (hardware, software, applications, databases, etc) to establish and maintain Information Technology (IT) capability for the Government in accordance and in compliance with DoW 8140.03-M and other Government information management instructions, policies and procedures to support the full range of tasks in Information Management, and have the knowledge and skills to perform the duties of Information Management (IM) Specialist.
Provide customer support, application development, planning, network implementation, systems integration, communication support, computer-communication maintenance, Information Technology Equipment (ITE) asset management, with some Secure and Non-secure VTC and meeting support, Information Assurance (IA), and/or Telephone Control Officer (TCO) duties.
Participate in monthly IT Meetings for review current issues/topics with IT team.
Assist in IT projects from inception to completion, including all resolution matters as needed with government customers.
Provide software support including but not limited to: Multiple Generations of Microsoft Windows, Variants of UNIX, Variants of LINUX (LINUX experience strongly desired), other proprietary/open-source operating systems (e.g. Apple MacOS, Citrix Metaframe products, VMware Systems, etc.)
Submit monthly report to IT lead.