Information Management Consultant - Securities, Settlements, and Custody Operations

Bank of America•Jacksonville, FL

3d•Onsite

About The Position

This job is responsible for complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. This role also may support projects and initiatives and prepare executive-level reports and presentations, while providing deep subject matter expertise. Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure all transactions associated with an account have been processed and settled such as depositing final dividend payments into the correct account, ensuring asset trades are completed without error, and balancing of trade activity. The Marketing Services and Support Alternative Investment Team is responsible for the end-to-end onboarding of Alternative Investment funds, ensuring all required documentation is complete, accurate, and compliant with internal and regulatory standards. We partner closely with ISG Product and cross-functional operational teams to coordinate onboarding activities, resolve issues, and ensure a seamless transition into ongoing support. Our role requires a strong focus on controls, accuracy, and collaboration to ensure funds are set up correctly and efficiently.

Requirements

Minimum of 5 years of experience supporting complex processes across operations, project management, team leadership, and/or business controls
Knowledge of Alternative Investments trading and onboarding, including operational workflows, documentation, and lifecycle considerations
Proven ability to apply sound judgment to resolve complex or high-risk exceptions, including identifying appropriate corrective actions and escalation paths
Demonstrated ability to manage multiple priorities in a fast-paced environment, with flexibility to adapt as business needs evolve
Advanced proficiency in Microsoft Excel (e.g., pivot tables, data analysis, trend reporting) for reporting and process improvement
Experience with leading the coordination and execution of internal and external audits, ensuring timely and accurate responses
Proven ability to strengthen and maintain a robust controls framework across operations

Nice To Haves

Experience with leading or supporting key initiatives and projects impacting the operations team
Experience with partnering with cross-functional stakeholders to implement process improvements, system enhancements, and automation solutions
Experience monitoring project timelines, risks, and dependencies to ensure successful delivery
Experience supporting quality assurance, control testing, or second-review activities within a regulated environment

Responsibilities

Performs complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
Drives execution of complex financial and non-financial client transactions
Supports process improvements, requirements, and initiatives across multiple stakeholders
Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards
Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
Reviews and updates procedures as needed to ensure they are accurate and up-to-date
Identifies operational risks and process improvement opportunities, within fund setup and maintenance workflows, evaluates upstream and downstream impacts of data management processes, and recommends enhancements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements.
Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units.
Validates and approves instructions and supporting documentation for completeness, accuracy, and compliance, ensuring adherence to internal and regulatory requirements and escalating discrepancies to leadership or designated team to mitigate risk and maintain audit readiness.