INFORMATION DESK REP

Premier Health • Centerville, OH

4d • Onsite

About The Position

The Information Desk Representative provides a welcoming and positive first impression at all the Premier Health facilities by providing information about hospital services, patient information, visitor information and by directing patients and visitors to patient rooms and hospital departments. The Information Desk Representatives interface with all hospital departments and services to facilitate a timely and consumer oriented response to those needing assistance. The Information Desk Representative will monitor the flow of activity at the various entrances, offer accurate, simple directions, wayfinding to patients, families, and visitors and monitor the supply of wheelchairs at the various entrances.

Requirements

• High School Diploma / GED
• 1 - 3 years of job-related experience
• Computer literate and keyboard proficiency
• Utilizes the hospital computer system to provide authorized patient information
• Strong interpersonal skills with ability to work in a team environment
• Outstanding customer service skills, conflict management and problem solving skills
• Ability to work independently with little to no supervision and exercises good time management
• Ability to work in a high stress environment
• Manage multiple tasks while remaining focused on the overall delivery of service to hospital customers
• Exhibit an attitude of caring and empathy, insure fairness and concerns for all person of all economic and social levels, races and cultures and sexual orientation

Responsibilities

• Provides information about hospital services, patient information, and visitor information.
• Directs patients and visitors to patient rooms and hospital departments.
• Interfaces with all hospital departments and services to facilitate a timely and consumer-oriented response.
• Monitors the flow of activity at the various entrances.
• Offers accurate, simple directions and wayfinding to patients, families, and visitors.
• Monitors the supply of wheelchairs at the various entrances.
• Accepts responsibility for mail, packages, flowers, and equipment left at the information desk and follows up on delivery to the correct location.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED