Information Desk Receptionist BE Campus PT

St. Luke's University Health Network•Bethlehem, PA

1d•Onsite

About The Position

The primary function of the Information Desk Receptionist is to project the image of the facility as a customer-oriented organization. He/she will assist all customers by providing accurate information/ directions and solve problems in accordance with hospital policy. St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Requirements

High School diploma and/or GED equivalent.
One-year experience in a customer oriented position, crisis intervention skills, and competency of computer and telephone skills.

Nice To Haves

Additional college courses preferred.
Bilingual skills are an asset.
Clerical skills preferred.

Responsibilities

Demonstrates/models the hospital's core values and customer service behaviors in interactions with all customers.
Demonstrates patience in dealing with diverse customers (culturally, age, etc.).
Greet and direct patients and visitors immediately with a friendly and sincere welcome.
Acknowledge all who pass by the Center(s).
Promptly answer telephone calls.
Use a clear, understandable speaking voice, exercise judgment, and respond to inquiries with accurate information.
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information
Offers escort and/or wheelchair assistance to patients and visitors to their desired location or car.
Transport patients in wheelchairs in a safe manner, as needed.
Frequently converse with patients and visitors as they wait in the lobby.
Assist customers with directions to and from all hospital facilities, area restaurants, hotels and convenience stores.
Communicate effectively with all hospital departments to meet customer needs.
Promptly resolve minor issues and inform manager, other department manager or nursing supervisor of any significant patient and visitor complaints.
Assist with Pastoral Care customers requesting patient information by church and/or denomination.
Remain calm and alert, especially during emergency situations and heavy patient/visitor volume.
Accept and track floral/package deliveries for patients and staff. Notify Volunteer Department for delivery.
Maintain a neat and organized environment in the lobby.
Notify Environmental Services/Engineering when their attention is required.
Promote the vision and mission of the hospital and Patient Information Center.
Operate the EMR for retrieving accurate patient information.
Access Microsoft Office programs for retrieve/update material/information.
Assist with lost and found items ensuring that valuable items are directed to the Security Department.
Follow proper safety and infection control procedures and maintain a safe work environment in compliance with hospital policy.
Follow appropriate procedures during fire, emergency and disaster drills/situations.
Participate in ongoing organization and department-specific education and training as recommended.