Information Desk Greeter

Brown Medicine • Providence, RI

3d • $18 - $26 • Onsite

About The Position

Under general supervision of the Manager of Volunteer and Customer Services, and within hospital and department policies and procedures, greets, assists, and directs visitors, patients, and other callers/visitors to the hospital. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

Requirements

• High School diploma or equivalent.
• Basic knowledge of computer keyboard.
• Exceptional customer service skills.
• Ability to multitask and deal with the public.
• Kind, empathetic, professional, responsible and willing to learn.
• Demonstrated ability to interact with patients, visitors, and all levels of hospital staff.
• Demonstrated interpersonal skills including empathy, compassion, warmth and kindness.
• Three to four months of related experience including on-the-job training to become familiar with the hospital campus, department services and procedures specific to areas served.

Nice To Haves

• Bilingual preferred.

Responsibilities

• Maintains established department policies, procedures, objectives, quality assurance, safety, and environmental control.
• Proactively greets and assists all patients, visitors and vendors in a warm and welcoming manner, ensuring exceptional customer service.
• Conducts approved screening process with all, and assists and directs to various locations in the hospital and/or building; calls for an escort when necessary.
• Uses technology to print out personalized patient/visitor labels and ensures all coming into the hospital have the appropriate badge.
• Acts as a liaison between patients, visitors and guests and any hospital department.
• Answers telephone and uses appropriate telephone techniques and proper identification.
• Responsible for transferring calls to patient room, nursing stations or finding appropriate department.
• Provides clear directions and assistance to patients and visitors, including directions for parking, wheelchair assistance, and locations of telephones, rest rooms, and hospital departments.
• Provides room numbers of patients.
• Operates computer terminal to retrieve patient room numbers/extensions, admissions, and discharges.
• Protects patient privacy for those who choose to be “restricted” from the patient directory.
• Accept packages from staff, physicians, etc. for pick up by internal/external customers; monitor the signing process on the Parcel Pickup Log; call the internal department to notify them of the delivery; require a signature when the parcel is picked up.
• Verify the patient room numbers for floral delivery.
• Maintain awareness and oversight for activity in the main lobby.
• Preserves and protects confidentiality of information.
• Attends in-service and educational programs.
• Attends and participates in-staff meetings.
• Assists in care and maintenance of department equipment and supplies.
• Performs other related duties as required.

Benefits

• Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
• As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England.
• Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.
• Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.
• Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.
• We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.
• Join us and help build a healthier future for our patients - and for yourself.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED