Information Counsellor, NIC

Talent Acquisition - Achev•Brampton, ON

1d•CA$58,458 - CA$58,458•Hybrid

About The Position

The Newcomer Information Centres (NICs) are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by Achev. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada. The Itinerant Information Counsellor will work in a fast-paced, team environment to provide information, referral and assistance to clients to address their individual settlement needs. Information Counsellor will ensure that clients at all sites of NIC have access to timely, accurate and useful information to help them make informed settlement decisions.

Requirements

Relevant Post Secondary Education in related fields or a minimum of two (2) years of work experience in a customer service capacity in community social services sector
Current knowledge of legislation, policies and practices affecting newcomers
Knowledge of settlement and employment related services and agencies available in the community
Experience in coordinating guest speaker sessions and special events
Flexible, self-motivated, ability to multi-task and to meet the deadlines
Ability to work co-operatively as a member of a team
Excellent communication (verbal and written), interpersonal and leadership skills
Strong internet research skills
Good presentation, problem solving, organizational and project management skills
Demonstrated experience in dealing with multicultural and disability issues
Knowledge of French or a language other than English is an asset
Certified Information & Referral Specialist (CIRS) certification is an asset
Must possess a valid driver’s license, able to supply own vehicle and be insurable to drive in Ontario

Nice To Haves

Knowledge of French or a language other than English is an asset
Certified Information & Referral Specialist (CIRS) certification is an asset

Responsibilities

Assess client needs and provide information, orientation & referral to appropriate programs/services within the community
Research and compile settlement and employment related information for newcomers, foreign–trained professionals and other clients
Develop, maintain and update existing information related to a variety of programs and services in the community
Liaise with local government and community service providers and contribute to the development and maintaining partnerships in Peel and Halton
Create, develop and organize on-site and off-site workshops and orientation sessions to address the needs of newcomers to Canada
Initiate and participate in outreach activities, staff booths and events in the community to raise awareness about programs and services available
Assist in preparation and design of new flyers and other marketing materials for information sessions and events
Assist in the collection of statistics and preparation of material for reports
In accordance with ACHEV and government policies, manage sensitive and confidential information of clients and organization
Contribute to team cohesiveness and team building
Work from all sites of NIC
Perform other related duties as required