Information Clerk - PRN - EO Sat/Sun 8:00 - 4:30PM

Med Metrix•Arlington, VA

3d•Onsite

About The Position

The Information Clerk is responsible for addressing public needs and disseminating census reports on a timely basis. This role involves managing patient mail, prioritizing tasks, and ensuring effective communication, especially in diverse cultural contexts and during emergencies. The position also requires strict adherence to HIPAA and Information Security policies regarding patient data.

Requirements

High School Diploma or equivalent required
Microsoft Office a plus
Exemplary customer service skills, including the ability to negotiate and problem-solve
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
Ability to work in accordance with Hospital Safety Standards.

Nice To Haves

1 Year Hospital Admitting experience preferred

Responsibilities

Alphabetizes patient's mail ensuring room numbers are on all pieces of mail.
Groups mail by floors and forwards to transportation for timely delivery.
Forwards all mail on discharged patients to their home address.
Establishes priorities during routine daily operations, addressing time-sensitive matters first, while also accomplishing day-to-day tasks and duties.
Effectively triages tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies).
Incorporates recognition of cultural impact on understanding and effectively uses interpreters and language translation devices.
Effectively assesses and adjusts to changes in circumstances, resources, or environment, using the creativity and flexibility required to remain effective.
The ability to shift focus as necessary, and take reasonable action, even when faced with various levels of uncertainty.
Makes choices that result in maximum completion of essential duties and minimum personal stress.
Other duties as assigned.
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Understand and comply with Information Security and HIPAA policies and procedures at all times.
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.