Information Center Specialist I

PSRS • Jefferson City, MO

13d • $45,170 - $50,816 • Hybrid

About The Position

PSRS/PEERS is seeking a dedicated and detail-oriented Information Center Specialist I to join their Member Services team. This role serves as the primary point of contact for members, providing accurate, timely, and compassionate support regarding retirement benefits. The specialist will answer questions, solve problems, and guide members through complex processes, representing PSRS/PEERS with professionalism and care. This is an opportunity to build a meaningful career with purpose and growth in a mission-driven organization.

Requirements

• Strong communication skills, both written and verbal.
• Ability to simplify complex information for members in a clear, professional manner.
• Attention to detail and organizational skills.
• Proficiency in Microsoft Office.
• Solid data entry skills.
• Commitment to accuracy and confidentiality.
• Adaptability, resourcefulness, and eagerness to learn.
• Empathy and patience.
• High school diploma or GED equivalent.
• At least two years of office experience.
• A valid Missouri driver’s license.

Nice To Haves

• Pension experience.

Responsibilities

• Serve as a knowledgeable and trusted resource for members regarding retirement eligibility, benefit plan options, purchases, refunds, and survivor benefits.
• Provide clear, accurate, and thorough guidance through phone calls, emails, and live chats.
• Conduct detailed reviews of membership records to understand each member’s unique situation.
• Calculate personalized benefit estimates.
• Assist members in registering for educational seminars and counseling sessions.
• Troubleshoot website and online account issues.
• Prepare verification letters.
• Document every interaction with precision.
• Initiate workflows to ensure follow-up tasks are completed efficiently and consistently.
• Maintain a strong understanding of the statutes, regulations, policies, and procedures that govern the retirement systems.
• Provide personalized benefit estimates.
• Walk members through complex retirement scenarios.
• Help members evaluate options that can have long-term financial implications.
• Troubleshoot online account issues.
• Assist with navigating the PSRS/PEERS website.
• Manage seminar registrations.
• Represent PSRS/PEERS at in-person events and informational meetings across the state.
• Play an important role in system testing for pension administration enhancements, annual benefit statements, and tax forms.
• Support other departments through a variety of administrative tasks during periods of lighter call volume.

Benefits

• Robust Health Savings Account (HSA)
• Dental and vision coverage
• Membership in a defined benefit pension plan
• Three weeks of paid vacation annually
• Three weeks of sick leave annually
• 12 paid holidays each year
• Tuition assistance
• Ongoing training
• Professional development opportunities
• Leadership development program (for high-performing team members)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED