Information and Referral Specialist
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Information & Referral Specialist Human Services | Medicaid Programs | Community Resources | Aging & Disability Services Are you passionate about helping others, supporting vulnerable populations, and making a meaningful impact in your community? Conduent is seeking a compassionate and detail-oriented Information & Referral Specialist to help connect individuals, families, seniors, and people with disabilities to critical programs, services, and community resources. In this role, you will serve as a trusted resource by conducting assessments, identifying service needs, and providing referrals that improve access to care and support services. If you thrive in a fast-paced, mission-driven environment and enjoy helping people navigate complex systems, we’d love to hear from you.
Requirements
- Bachelor’s degree in Human Services, Social Work, Psychology, Sociology, Counseling, or a related field.
- Minimum of 1 year of experience in social services, human services, case management, customer support, healthcare support, or a related field.
- Experience working with elderly adults, individuals with disabilities, caregivers, or underserved populations.
- Knowledge of OAAS, Medicaid, BHSF, DHH, OCDD, and Home and Community-Based Waiver Programs.
- Understanding of medical and developmental disability terminology.
- Strong communication, problem-solving, research, and resource navigation skills.
- Ability to maintain strict confidentiality, work independently, and remain composed under pressure.
- Proficiency with Microsoft Office Suite including Word, Excel, Outlook, and Teams.
Nice To Haves
- Additional experience supporting seniors, individuals with disabilities, or Medicaid recipients.
- Experience conducting assessments, eligibility reviews, or case management activities.
- Advanced knowledge of OAAS programs, Medicaid services, long-term care programs, and community-based resources.
- Experience in call center, healthcare, government services, social services, or public assistance environments.
Responsibilities
- Conduct Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
- Manage high-volume inbound and outbound calls with professionalism, empathy, and accuracy.
- Connect individuals to appropriate community resources, social services, Medicaid programs, and support services.
- Assess caller needs and identify available solutions based on program eligibility and service availability.
- Research and provide referrals to non-Office of Aging and Adult Services (OAAS) community programs.
- Document interactions accurately while maintaining confidentiality and compliance requirements.
- Deliver exceptional customer service while supporting aging adults, individuals with disabilities, caregivers, and families.
Benefits
- Health and Welfare Benefits
- Retirement Savings
- Employee Discounts
- Career Growth Opportunities
- Paid Training
- Paid time off
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
