Informatics Analyst | Willow Inpatient Pharmacy

Avera•Sioux Falls, SD

2d•Onsite

About The Position

Provides basic support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, training and support of these systems. Participates in support of applications applying developing knowledge to ensure effective and optimal use of current applications, incorporation of enhancements and process improvements. Assesses current practice and translates end user needs into the optimal configuration and build of applications.

Requirements

Must be able to work the hours specified.
Visual acuity adequate to perform position duties.
Ability to communicate effectively with others.
Ability to hear, understand and distinguish speech and other sounds.

Nice To Haves

Bachelor's in related area.
Two years related experience and/or training.
Software-specific Certification, Accreditation or Proficiency, may be required for the specific software support.

Responsibilities

Develops understanding and working knowledge of current information systems, associated workflows and integration with other systems with the organization.
Works collaboratively with system users, technical staff, other IT groups and vendor support resources in problem solving issues related to information systems.
Participates in planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to information systems.
Participates in execution of testing before system changes, updates or new functionality is moved to production environment.
Researches, plans, installs, configures, troubleshoots, maintains and upgrades operating systems and application software and hardware, developing knowledge regarding support of assigned systems.
Participates in the process of planning new systems/processes or re-engineering, working collaboratively across the organization and multiple departments to support practices and ensure development, evaluation, and ongoing support for the EHR.
Maintains membership on, consultation to: appropriate committees, workgroups, or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of information systems.
Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects.
Collaborates as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.
Maintains support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhancements.
Facilitates reporting of information from source systems using the most appropriate tools.
Maintains up-to-date training materials for the systems as appropriate or works with the system educator to do so. Participates in training classes when appropriate.
Participates in the development and maintenance of a quality improvement programs for information systems proactively supporting efforts that ensure delivery of safe patient care and services.
Contributes to the organization financially through identification and implementation of cost-effective practices and budget management activities.
Provides on call support to end users and the IT departments and serves as a resource to other team members in the areas of expertise.