Inflight Supervisor On Duty

Breeze Airways™•Cottonwood Heights, UT

7d•Onsite

About The Position

The Inflight Supervisor on Duty position serves as a central point of contact for Flight Attendants and cross-functional teams in the OCC, including Inflight Base Supervisors, Crew Services, Dispatch, Tech Ops, and Flight Operations, to ensure smooth and successful operations. This role provides on-demand support to Flight Attendants and Base leadership during irregular operations, diversions, and emergencies. The position coordinates cross-functional responses, manages crew notifications, tracks performance and attendance, and ensures timely resolutions of any issues.

Requirements

4+ years leading a diverse workforce
3+ years flight attendant experience
Ability to obtain and maintain current Breeze Airways Flight Attendant Certification
Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Self-starter must have a positive attitude and strong desire for success
Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
Strong knowledge of the Flight Attendant Manual (FAM), FAA, TSA, DOT regulations, and Demonstrated knowledge of the FAPB.
Must pass a DOT pre-employment drug test
Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
Outstanding leadership capabilities, with ability to lead, train, and motivate

Nice To Haves

4-year degree or equivalent work experience
Competent in interpersonal communications (soft skills), collaboration, critical-thinking, and problem solving
A self-starter with excellent verbal and written communication skills
Excellent work ethic
Ability to work in a fast-paced team environment
Skilled at managing stress and multiple tasks simultaneously
Proven ability to lead and coach others
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Ability to travel as needed or required.
Exemplifies Breeze’s safety culture, values, and mission

Responsibilities

Serve as the liaison between Inflight Services Field Supervisors, Crew Services, Airport, Dispatch, Tech Ops, and Flight Operations to contribute to a smooth and successful operation.
Represent Inflight Services as directed in various meetings and committees, including all daily operational calls.
Support communications by identifying impacted Flight Attendants, alerting field supervisors, coordinating contact, and prioritizing responses.
Provide post-event care to flight attendants through wellness checks.
Follow up with Flight Attendants and Inflight Leadership on guest complaints, ensuring they are addressed and escalated as necessary.
Respond to Inflight related operational delays, ensuring accurate reporting and timely follow up.
Represent Inflight Services on operational bridge calls, providing Flight Attendant impact insight, contributing solutions, and ensuring Inflight considerations are effectively communicated.
Serve as a resource for Flight Attendants by providing guidance and support in the absence of field leadership or during irregular operations.
Provide after-hours Help Desk support for Flight Attendants, addressing questions, comments, and concerns.
Deliver daily operational recaps to leadership regarding emergency response, Flight Attendant staffing, and Flight Attendant issues handled or ongoing during shifts.
Partner with other operational departments on investigation requests.
Track and analyze Flight Attendant reliability and attendance trends.
Issue corrective action and deliver coaching as appropriate, working with People Services and Inflight Leadership.
Manage Crew Pull process for incidents and accidents by triaging and managing conflicting priorities.
Additional duties as assigned.