Infios WMS Superuser

Operations Opportunities with ODW Logistics•Lockbourne, OH

3d•Onsite

About The Position

The Warehouse Management Systems Super User is the primary source of all areas of WMS and technology for day-to-day operations and continuous improvement. This position is responsible for providing on-site 1st level support. Working in collaboration with the IT team and with operational teams, the WMS Super User will help resolve issues, introduce new functionality, generate reports, and run day to day maintenance on the WMS and support software.

Requirements

Third Party Logistics or Supply Chain Experience.
Korber Warehouse Management Systems Knowledge
SQL skills.
An inquisitive nature, with the desire and passion to drive continuous improvement.

Responsibilities

Point of contact for the warehouse management system (WMS) for the site, including issue resolution, configuration and providing data to help support the site.
Provides level 1 support to analyze, troubleshoot, and resolve WMS issues where possible; escalate to IT support when necessary.
Clearly document details of WMS issues including steps to recreate the issue when escalation is required.
Works with Operations to identify areas for improvement.
Executes daily health checks for system performance at the local facility and follows up on issues.
Participates in configuration, testing/validation, and implementation of WMS enhancements or defect fixes at the site.
Proactively monitors and reacts to any potential performance issues within the systems.
Single point of contact or owner/coordinator for cross-system issues (e.g. WMS, Automation, Shipping solutions, etc).
Assists with documenting and communicating system change requests made by the building leadership.
Assist with training of new associates on system use and functionality of the WMS.
Other tasks as assigned by management.