INFINITI Sales Operations Business Analyst

Nissan • Franklin, TN

1d • Hybrid

About The Position

We are currently looking for a Sales Operations Business Analyst to join our team in Franklin, TN. This role is responsible for supporting INFINITI Sales Operations and Retailer Program activities through advanced data analysis, reporting, and technical solution development. Primary responsibilities include building and maintaining automated tools, dashboards, and data processes that ensure accurate program performance, with a strong focus on the INFINITI Performance+ retailer program. The Analyst will extract, validate, and model data from multiple systems, develop documentation, and partner closely with internal teams—including Nissan IS—to ensure timely and accurate program execution. This position requires advanced technical skills, strong business acumen, a high level of attention to detail, and the ability to work both independently and collaboratively in a fast paced environment.

Requirements

• Strong analytical and problem‑solving skills.
• Experience developing BI dashboards using Tableau or Business Objects (1–2 years).
• SAP experience highly desirable.
• Excellent written and verbal communication skills.
• Familiarity with INFINITI programs is a plus.
• 1–3 years of experience designing data visualizations and analytics solutions.
• Proficiency in SQL and understanding of relational database fundamentals.
• Bachelor’s degree from an accredited institution in a related business or analytical discipline.
• Advanced Excel skills, including Power Query, Power Pivot, complex formulas, and VBA.
• Working knowledge of data‑related desktop applications (e.g., Access, Word, PowerPoint).
• Ability to troubleshoot mainframe or enterprise system issues.
• Technical/programming experience preferred.

Nice To Haves

• SAP experience highly desirable.
• Familiarity with INFINITI programs is a plus.
• Technical/programming experience preferred.

Responsibilities

• Lead the design, development, and lifecycle management of dashboards for Dealer Programs, New Vehicle, Sales Ops, CPO, Residual Value, and INFINITI Courtesy Vehicle.
• Translate business needs into curated datasets, KPIs, and visualizations; document solutions and support user adoption across the organization.
• Drive the INFINITI Sales Operations transition from Tableau to Power BI, including requirements alignment, migration planning, and dashboard redevelopment.
• Develop and implement technical solutions—including data pipelines, automated tools, and visualizations—based on end‑user requirements and cross‑functional brainstorming.
• Manage SAP‑related workflows, including business process modeling, payment file generation and validation, and exception processing.
• Perform data analysis, validation, mapping, and query development across multiple source systems; support troubleshooting and iterative solution improvements.
• Own end‑to‑end requirements gathering, solution design, UAT, and release management for updates to program rules and reporting assets.
• Co‑manage quarterly Performance+ calculations, rule implementation, and financial validation with Nissan IS; monitor KPIs and model impacts throughout the quarter.
• Serve as technical liaison with Nissan IS for data contracts, schema changes, performance optimization, and system enhancements.
• Provide month‑end/quarter‑end operational support, maintain documentation (data dictionaries, SOPs, business rules), and uphold data governance and compliance standards.
• Provide month-end/quarter-end support for program calculations, retailer payments, and executive reporting; maintain documentation (data dictionaries, SOPs, business rules), and uphold data governance and compliance standards.
• Ability to balance multiple tasks simultaneously and transition between projects while working both independently and effectively in teams.

Benefits

• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
• Rewards: In addition to competitive pay and internal promotional opportunities, you will be eligible for a quarterly performance bonus and demo vehicle. Infiniti also supports your well-being with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Infiniti perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees