Business Analyst, Sales Operations

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

About The Position

The Sales Operations Analyst plays a critical role in supporting the sales organization by providing actionable insights, optimizing processes, and ensuring data integrity. This position requires strong analytical skills, proficiency in SQL for data querying and reporting, and hands-on experience with ICE Mortgage Technology platforms to support mortgage-related requests.

Requirements

Bachelor’s degree in Business, Finance, Data Analytics, or related field.
2+ years in sales operations, business analysis, or related role.
Hands-on experience with ICE Mortgage Technology (Encompass or related tools).
Proficiency in SQL for data querying and reporting.
Strong Excel skills; experience with BI tools (Power BI, Tableau) is a plus.
Excellent analytical and problem-solving abilities.
Strong communication and collaboration skills.

Nice To Haves

Familiarity with mortgage industry regulations and compliance requirements.
Experience integrating ICE Mortgage Technology with CRM or ERP systems.

Responsibilities

Data Analysis & Reporting:
Develop and maintain dashboards, reports, and metrics to track sales performance and operational efficiency.
Use SQL to extract, manipulate, and analyze data from multiple sources.
Sales Process Optimization:
Identify process gaps and recommend improvements to enhance productivity and accuracy.
Collaborate with cross-functional teams to streamline workflows and ensure compliance with industry standards.
System Management & Support:
Leverage ICE Mortgage Technology tools (e.g., Encompass) to manage mortgage-related data and processes.
Provide technical support and training to sales teams on ICE platforms and reporting tools.
Forecasting & Planning:
Assist in sales forecasting, pipeline analysis, and territory planning.
Ensure accurate and timely data for executive decision-making.