Industrial Print Technical Specialist

Konica Minolta Business Solutions, U.S.A., Inc. • Los Angeles, CA

21h • Onsite

About The Position

Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.

Requirements

• High school or equivalent
• Extensive service technical support knowledge (3 year minimum)
• Strong working knowledge of industry, Production Print hardware, services and solutions offerings
• Proficiency in time management and organizational discipline
• Networking and software knowledge is necessary
• Ability to analyze, interpret and communicate technical data
• Ability to prioritize and organize work independently, without direct supervision
• Multi-tasking ability is a must
• Willingness to travel up to 50%
• Ability to work different shifts if necessary
• Strong responsibility, self-motivated, able to work under high pressure
• Excellent interpersonal, communication, presentation and listening skills

Nice To Haves

• Industry certifications in the area of color, project and/or networking
• Prior offset press experience is a plus

Responsibilities

• Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
• Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
• Identify urgent situations that require additional actions to satisfy the customer’s needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
• Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
• Provide operator training and ongoing support
• High degree of self-motivation to succeed and dedicated to self- improvement
• Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
• Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Perform other projects and tasks as assigned by Konica Minolta management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees