Industrial Field Service Specialist

Matthews International Corporation•Colorado, MI

11d•Onsite

About The Position

Matthews Environmental Solutions is a globally recognized leader in cremation and incineration equipment. Our products and services meet some of the world’s most demanding performance and environmental standards, and we are proud to support customers across the globe with innovative, reliable solutions. We are currently seeking a Industrial Field Service Specialist to join our growing team. As an Industrial Field Service Specialist, you will travel to customer sites to install, service, troubleshoot, and maintain cremation and incineration equipment. Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. From providing mechanical excellence, to driving sales, the Industrial Field Service Specialist IS the face of the company!

Requirements

Certification/apprenticeship in technical, mechanical, electrical technology preferred.
4+ years of previous experience; or equivalent combination of education and experience.
Regular travel week to week is required.
Ability to read and understand electrical drawing schematics.
Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch preferred.
Valid Driver’s License.
Able to rent a car in 50 states.
Basic understanding and application of mathematical concepts.
Possesses professional customer relations skills.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Possesses critical thinking and problem solving skills with an ability to apply them when working independently and with a team.
Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
Self-motivated with critical attention to detail, deadlines and reporting.
Ability to work overtime as necessary.

Nice To Haves

Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch preferred.

Responsibilities

Assists with the installation of cremation and incineration systems. Including both standard and custom applications.
Repairs cremation and incineration equipment at customer site.
Coordinates problem resolution with product services, engineering, customer service and other personnel.
Tests and verifies electrical motors, sensors, control circuits, power circuits. Additionally, verifying proper electrical wiring installation for control panels and their associated devices/motors.
Verify mechanical and pneumatic components are properly installed.
Recommends repairs, replacements and other solutions.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
Maintains equipment inventory, tool kits, repair parts and company vehicle.
Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
Submits reports and documentation and maintains necessary system information for job tracking.
Completes system information in a timely manner to ensure accurate and timely billing.
Promotes sales of maintenance agreements, new products, spare parts and consumables.
Accountability to the travel schedule and policies.
Additional duties as assigned.