Industrial Engineer | Customer Journey

Banco Popular•Altamira, PR

2d•Hybrid

About The Position

Lead and support technology-driven process improvement initiatives by evaluating, testing, and implementing digital solutions that increase operational efficiency, strengthen data visibility, and improve business performance. This is a full-time, hybrid position located in Altamira, San Juan, P.R. Popular is committed to developing and providing growth opportunities for its employees and fostering internal mobility.

Requirements

Bachelor's Degree in Industrial Engineering
At least two (2) years of experience in business analysis, process improvement, digital transformation, systems implementation, and/or technology projects.
Proficient knowledge of process improvement and digital transformation methodologies such as design thinking, Lean, Agile, Six Sigma, customer journey mapping, analytics, and process automation.
Capability to build effective cross-functional teams and foster collaboration between business and technology stakeholders.
Communication and Collaboration skillset.
Customer Centric mentality.
Demonstrate accountability.
Strong analytical discipline.
Change agent.
Project management skills with the ability to coordinate technology initiatives, manage timelines, and support implementation milestones.
Strong analytical and problem-solving skills.
Detail oriented with the ability to multi-task.
Experience working with business systems, dashboards, reporting tools, or automation platforms to support data-driven decision-making and operational improvement.
Experience with Microsoft Office 365 Tools, such as Word, PowerPoint and Microsoft Excel.
Proficiency in written and oral English/Spanish language.
Applicants must be authorized to work for any employer in the United States.
This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

Nice To Haves

Experience with Visio is preferred.

Responsibilities

Identify, prioritize, and lead technology-enabled initiatives that improve operational efficiency, scalability, and business unit profitability.
Partner with business and technology teams, including systems, data, and IT stakeholders, to translate operational needs into technology solutions aligned with business objectives.
Lead end-to-end process discovery and mapping, documenting current and future state workflows to support system implementations, digital transformation, and automation initiatives.
Design and implement standardized digital workflows and operating procedures as a foundation for continuous improvement and technology adoption.
Drive stakeholder alignment and secure leadership support for technology projects, process redesign efforts, and digital change initiatives.
Design and implement process governance tools, including RACIs, requirements documentation, and workflow ownership models for technology-enabled processes.
Support technology project planning by coordinating resources, managing priorities, and tracking delivery timelines across multiple initiatives.
Define and implement KPIs, SLAs, dashboards, and performance management routines to monitor system performance, process outcomes, and project impact.
Monitor project execution, identify implementation risks, and remove roadblocks affecting technology deployments, process improvements, and transformation goals.
Lead cross-functional teams through technology and transformation projects to ensure successful implementation, adoption, and measurable business results.
Provide expertise in process improvement, digital transformation, and continuous improvement methodologies while coaching teams on technology-enabled ways of working.