Results Management Industrial Engineer

CVS Health•Washington, NV

23h•$46,988 - $112,200•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. We are seeking a highly skilled and motivated Industrial Engineer, to join our team. Accountable for establishing and maintaining labor standards through time studies, work sampling and predetermined time standard methods (MOST). Additionally, lead and facilitate process improvement efforts that enhance productivity and labor utilization, while improving the overall customer experience. Develop and maintain standard operating procedures and operational best practices. This role requires staying informed of clinical process updates and defining in-depth reporting logic specifications.

Requirements

Ability to build labor standards using predetermined motion time study techniques such as MOST
Strong analytical skills - able to retrieve, transform, analyze, and visualize data effectively with a high-degree of detail-orientation
Data acquisition through SQL or Business Intelligence Tools – able to access reports and build/manipulate queries.
Data transformation with MS Excel – create complex spreadsheets using advanced formulas
MS PowerPoint – ability to create professional presentations.
Strong statistical skills (Minitab or similar statistical software is a plus)
Excellent oral and written communication skills – ability to describe technical information to unfamiliar audiences simply and clearly.
Ability to be collaborative and work with and through cross functional teams
Ability to stay highly organized and on-task in a fast-paced environment
Lean and/or Six Sigma certification required
Ability to travel independently and conduct on-site observations, time studies, and analyses as needed (travel required: up to 50 %)

Nice To Haves

Experience within Utilization Management and/or Case Management clinical operations.

Responsibilities

Develop, update, analyze, and document all labor standards and associated workflows
Collaborate with subject matter experts to produce Standard Operating Procedures aligned with time standards
Perform time studies and work sampling using Method-Time Measurement (MTM) systems
Draft and document standard operating procedures (SOP’s) for each job and tasks
Leverage Lean Six Sigma tools and methodologies (Value Stream Mapping, DMAIC…) to lead and facilitate continuous improvement initiatives
Maintain a working knowledge of Industrial Engineering software platforms
Provide analysis that leads to improve process efficiency, quality and customer satisfaction
Stay informed of clinical process updates to ensure accurate and relevant reporting.