Indoor Air Quality Specialist

Thornton & Grooms • Farmington Hills, MI

24d

About The Position

Thornton & Grooms is hiring an Indoor Air Quality Specialist, also referred to in the posting as an Indoor Air Quality Technician or IAQ Technician. The role performs residential duct cleaning services while delivering a professional customer experience, following company processes, and identifying opportunities for additional indoor air quality and HVAC solutions. No prior HVAC experience is required; the company provides training. The position’s KPIs include strong customer reviews and feedback, an NPS score of 9.3 or above, completing duct cleaning jobs within established billable time frames, and keeping customer property damage below 5% of completed jobs.

The role requires working in residential homes, including confined or unfinished areas such as crawl spaces, basements, and attics, and may involve varying temperatures. Physical tasks include repeatedly moving equipment and materials and pushing, pulling, lifting, and carrying up to 100 pounds. The position requires a valid driver’s license and passing a 9-panel drug test, background check, and motor vehicle report review covering the past three years.

Requirements

• Willingness to learn and develop skills in the HVAC industry; previous HVAC experience is not required.
• Ability to perform residential duct cleaning services according to T&G standards.
• Ability to safely operate and maintain duct cleaning equipment and tools.
• Ability to identify potential IAQ, HVAC, maintenance, and repair opportunities.
• Ability to communicate findings and potential solutions professionally to customers.
• Ability to accurately document work and upload required photos in ServiceTitan.
• Ability to work in confined spaces, including crawl spaces, basements, and attics.
• Ability to maintain a clean work area and protect the customer’s home.
• Ability to pass a clear 9-panel drug test, background check, and motor vehicle report review showing a clean record for the past three years.
• Valid driver’s license.
• Ability to push, pull, lift, and carry up to 100 pounds and repeatedly move equipment and materials throughout the workday.

Responsibilities

• Perform residential duct cleaning services according to T&G standards and company processes.
• Provide customers with a professional experience and protect their homes and property.
• Safely operate and maintain duct cleaning equipment and tools.
• Identify potential indoor air quality, HVAC, maintenance, and repair opportunities while performing assigned work.
• Communicate findings and potential solutions professionally to customers.
• Accurately document work and upload required photos in ServiceTitan.
• Complete duct cleaning jobs within established billable time frames.
• Maintain strong customer reviews and positive feedback, achieve an NPS score of 9.3 or above, and keep property damage below 5% of completed jobs.
• Complete inside and outside training assigned by T&G and uphold the company’s core values and mission.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed