Individual Product Advisor

Manitoba Blue Cross•Winnipeg, MB

6d•Hybrid

About The Position

Manitoba Blue Cross is a Manitoba-based, not-for-profit, health benefits provider committed to being the trusted and essential health and wellness partner for all Manitobans. As a Manitoba Top Employer, they reinvest all profits into their infrastructure, people, and province to enhance member care, community impact, and healthcare knowledge. They foster a culture of caring, focusing on employee satisfaction, development, diversity, and growth, with a healthy work-life balance and opportunities for career advancement.

Requirements

Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs, for both internal and external customers.
Ability to obtain and maintain a Provincial Accident and Sickness Insurance Agent License is required.
Strong understanding of the sales process is essential.
Exceptional interpersonal skills, with the ability to adjust communication style to different personalities and situations.
Strong verbal and written communication skills are essential.
Strong decision making, problem solving and conflict resolution skills with the ability to use good judgment.
Must be able to work in an independent and self-directed manner with other team members to support team goals.
Demonstrates a strong work ethic with a sense of accountability, a desire to succeed, and a positive attitude.
Excellent time-management and organizational skills with the ability to prioritize assignments.
Possess an excellent telephone manner with active listening skills.
Must be proficient in the use of Microsoft Office Suite, SharePoint, and Adobe Suite.

Nice To Haves

Post-secondary education in a related field, such as Business Administration, is an asset.
Previous experience in sales, customer service, and individual insurance is an asset.

Responsibilities

Responds to inbound calls and follows-up with clients that have expressed an interest in our products.
Identify members who are at risk of cancellation and ensure that these members are retained when appropriate.
Responds to diverse and complex inquiries from customers in person, via email and by phone.
Acts as a liaison between members, potential members and all internal departments.
Provides timely follow-up to client issues.
Analyzes member information, provides recommendations on possible improvements to products and services, and offers long-term solutions to retain members.
Identify consumer trends to enhance sales and improve service management processes.
Identifies new products and business practices that could be introduced or suggests modifications to existing practices that could reduce the risk of customer cancellations.
Manages complex issues as required and ensures turnaround standards are met.
Performs special assignments and other related duties as assigned.