Individual Giving Manager

Pittsburgh Parks Conservancy • Pittsburgh, PA

1d • $60,000 - $70,000 • Hybrid

About The Position

The Individual Giving Manager is a frontline, relationship-based fundraiser responsible for managing a portfolio of mid-level donors and prospects, building and deepening meaningful relationships that increase philanthropic support for Pittsburgh's parks. In addition to cultivating, soliciting, and stewarding donors through personalized engagement strategies, this position leads the Conservancy's annual appeal strategy across direct mail, digital, and online channels, using donor data, segmentation, and campaign performance to strengthen donor acquisition, retention, and upgrading. Success will be measured through progress toward annual revenue goal and retention rate, donor engagement goals, portfolio activity and movement, and accurate documentation of donor activity in Raiser’s Edge NXT.

Requirements

• Bachelor’s degree or equivalent combination of education and experience, with at least four years of fundraising experience preferred.
• Demonstrated experience managing donor portfolios and individual giving programs, including annual giving and appeals.
• Experience with digital and direct-response fundraising.
• Experience using donor database/CRM systems to track donor activity and portfolio progress.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Communicate effectively and persuasively, both verbally and in writing.
• Build strong relationships with donors, colleagues, and community stakeholders.
• Develop creative, strategic approaches to donor engagement, retention, and upgrading.
• Manage multiple priorities, meet deadlines, and maintain strong attention to detail.
• Exercise sound judgment and discretion when handling confidential or sensitive information.
• Work effectively both independently and collaboratively in a changing, fast-paced environment.
• Maintain accurate donor records and consistently document activity and next steps.

Nice To Haves

• Experience with Raiser’s Edge NXT and Luminate preferred.

Responsibilities

• Manage a portfolio of approximately 150 mid-level donors and prospects giving $250 - $1,996 annually with responsibility for increasing donor engagement and philanthropic support.
• Lead a structured qualification process for portfolio.
• Develop and execute individualized cultivation, solicitation, and stewardship strategies for portfolio donors.
• Personally solicit donors for new, renewed, and increased gifts.
• Maintain a consistent cadence of meaningful donor contacts, meetings, solicitations, and stewardship activities.
• Meet annual revenue, retention, upgrade, and portfolio performance goals established in partnership with the Director of Individual Giving.
• Maintain familiarity with planned giving opportunities and incorporate planned giving conversations into donor relationships when appropriate.
• Accurately document donor activity, next steps, and outcomes in Raiser’s Edge NXT and participate in regular portfolio review meetings.
• Develop and execute a comprehensive annual giving strategy across direct mail, email, online, and other digital channels.
• Establish annual goals for donor acquisition, retention, renewal, upgrading, and revenue in collaboration with the Director of Individual Giving.
• Segment donor audiences and develop strategies and messaging based on giving history, interests, engagement, and donor behavior.
• Coordinate the development and execution of fundraising appeals and related donor communications in partnership with internal teams and external vendors.
• Monitor campaign performance and donor trends and use results to continually improve annual giving strategies.
• Test and evaluate approaches such as messaging, segmentation, timing, and giving channels to improve fundraising performance.
• Identify opportunities to move annual fund donors into deeper levels of engagement and the mid-level, major gift, and planned giving pipelines.

Benefits

• Medical coverage through an Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Employer-paid dental and vision insurance
• Retirement plan with an employer match of up to 8%
• Employer-paid life insurance
• Short-term and long-term disability coverage
• Generous paid time off and paid holidays
• Paid parental, bereavement, and other applicable leave
• Professional development opportunities
• A flexible work environment with opportunities for hybrid work, based on position responsibilities and organizational needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree