Individual Giving Manager

Metanoia•North Charleston, SC

10d•$60,000 - $65,000

About The Position

The Individual Giving Manager will report to the Director of Strategic Philanthropy and will build and deepen meaningful relationships with individual donors and prospective supporters who help sustain Metanoia’s work. This individual will create thoughtful, consistent, and personalized opportunities for donors to feel connected not only to an organization, but also to a community Metanoia walks alongside in the Chicora and surrounding historically Black neighborhoods. This is a relationship-centered fundraising role for someone who understands that generosity grows through trust, listening, consistency, and authentic human connection. In a time when philanthropy can easily become automated, transactional, and impersonal, the Individual Giving Manager will help Metanoia take a different approach, create and build donor relationships that are personal, grounded in authentic connection to the organization, and meaningful. The Individual Giving Manager will lead Metanoia’s individual giving efforts through intentional stewardship, year-round engagement, personalized outreach and relationship building. This individual will help donors understand the impact of their giving, strengthen donor retention and recurring giving, welcome new supporters into deeper connection with the organization, and create pathways for donors to stay engaged over time. The ideal candidate will be a strong relationship builder who can translate Metanoia’s mission, values, and strategic priorities into donor experiences that reflect the organization’s deeply relational approach to community development — one rooted in listening constantly, walking with families, building on strengths, releasing brilliance, and rejecting barriers.

Requirements

Bachelor’s degree preferred; or minimum of 5 years of experience in individual giving, annual giving, donor engagement, development, nonprofit fundraising, or a related field.
Demonstrated success building and stewarding donor relationships that lead to retention, renewal, and increased giving over time.
Experience managing donor communications, stewardship systems, and relationship-based fundraising efforts.
Experience using CRM or donor database systems to track fundraising and donor activity, manage donor records, and support fundraising strategy.
Strong written and verbal communication skills, with the ability to communicate impact in a compelling, respectful, and donor-centered manner.
Strong organizational and time management skills and attention to detail, with the ability to manage multiple relationships, priorities, and deadlines.
Ability to work collaboratively across teams and contribute to a mission-driven, relational centered workplace culture.
Experience working in a community-based nonprofit or mission-driven organization.
Experience supporting recurring giving programs, donor retention strategies and long-term donor engagement.
Familiarity with strengths-based, equity-centered, and community-rooted approaches to fundraising.
Experience creating and delivering personalized stewardship experiences for donors across a range of giving levels.
Comfort representing an organization and building relationships in one-on-one donor settings, small group gatherings, and community engagement opportunities.

Responsibilities

Lead Metanoia’s individual giving efforts and manage relationships with current and prospective donors.
Build and steward a portfolio of donors through personalized outreach, meetings, follow-up, and meaningful engagement.
Develop year-round strategies to strengthen donor retention, renewal, recurring giving, and long-term engagement.
Welcome new donors and create meaningful opportunities for supporters to deepen their connection and philanthropic interest to Metanoia's work in housing stability, intergenerational education, economic power and the communities it serves.
Create personalized stewardship experiences, including calls, emails, impact updates, invitations, neighborhood visits, and donor gatherings.
Connect donors’ interests and values to Metanoia’s mission, programs, and community impact.
Partner with Communicartions colleagues to develop donor-facing communications, appeals, impact stories, stewardship messages, and engagement opportunities that are warm, clear, mission aligned, and grounded in relationship.
Communicate Metanoia’s mission and impact in ways that are authentic, compelling, respectful, and grounded in community.
Create opportunities for donors to engage beyond financial support through events, volunteerism, community experiences, and other meaningful connections.
Maintain accurate constituent records, donor activity, gift information, engagement activity, and stewardship plans within the CRM.
Use donor data and giving history to inform personalized outreach and fundraising strategies.
Track and report on key individual giving, retention, recurring giving, and engagement metrics.
Support systems and processes that strengthen donor stewardship and fundraising effectiveness.
Perform other duties as assigned.