Individual Giving Assistant

The Frick Collection • New York, NY

2d • Onsite

About The Position

The Individual Giving Assistant supports the Individual Giving team in stewarding The Frick Collection’s members and donors and providing a high level of customer service. Reporting to the Senior Manager of Individual Giving, the Assistant serves as a primary point of contact for members by phone and email, supports donor acknowledgement and stewardship processes, and helps maintain accurate and up-to-date database records. The Assistant also provides administrative and on-site support for member events and programs, including occasional evening and weekend events.

Requirements

• 1–2 years of experience in customer service, nonprofit, development, membership, or administrative roles and/or internships.
• Strong customer service and communication skills, with a friendly and professional approach to working with members and colleagues.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Comfortable working in a fast-paced environment and handling questions or issues with patience and good judgment.

Nice To Haves

• Familiarity with databases and Microsoft Office, including Outlook, Word, and Excel, preferred.

Responsibilities

• Provide excellent customer service to members by phone and e-mail, responding to questions about museum hours, ticketing, membership, donations, events, programs, and other member benefits.
• Listen to and respond to member feedback, working with the Individual Giving team to address questions, resolve issues, and identify appropriate solutions.
• Manage the membership and donor acknowledgement process for Friends, lower-level Fellows and Young Fellows, and Annual Fund donors, ensuring acknowledgements are accurate and sent in a timely manner.
• Produce in-house acknowledgement letters and coordinate with the mail house to ensure outgoing acknowledgements are processed and mailed according to schedule.
• Maintain accurate and up-to-date donor and membership records, making routine database updates and helping to ensure data is clean and reliable.
• Provide administrative support to the Individual Giving team, including preparing materials, tracking information, and assisting with day-to-day projects and communications.
• Support member events and programs, including providing on-site assistance at occasional evening and weekend events.

Benefits

• 14 paid holidays, all federal holidays including Juneteenth, and Election Day and four floating holidays
• Sick and Vacation time: Eligible full-time employees accrue up to 12 sick and 15 vacation days their first year of employment. In subsequent years, eligible full-time employees accrue up to 12 sick days and 25 vacation days/year.
• Paid bereavement and family leave
• Health, Dental and Vision insurance
• Short and Long Term Disability and Life Insurance
• Tax Deferred Savings Plan – 403(b)
• Defined benefit pension plan
• Retiree health benefits
• Employee Assistance Plan
• Discount on Citi Bike memberships
• Discount on bike helmets
• Discounted transit benefit
• Flexible spending accounts for health, dependent care and commuting costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed