Indirect Fraud Investigation Associate
About The Position
The Indirect Fraud Investigation Associate primarily focuses on managing indirect consumer Identity Theft claims, ensuring thorough and effective investigations from start to finish. Responsibilities include analyzing relevant information, determining accountability, drafting dealer buyback demands, obtaining necessary approvals, and managing follow-up actions until cases are fully resolved. In addition, this role will collaborate with internal teams—particularly the Credit Dispute team and Operations teams (Sales, Servicing, Collections, Credit/Funding)—as well as Legal, dealers, and external partners to effectively address fraud and mitigate associated risks.
Requirements
- Minimum 2-4 years related experience performing fraud investigations.
- Demonstrated analytical skills to conduct investigations, determine facts, and assess potential culpability in dealer fraud.
- Strong attention to detail and ability to see investigations through with minimal supervision.
- Proven decision-making skills and ability to summarize findings.
- Strong organization/time management skills.
- Ability to collaborate with various internal departments, law enforcement, dealers and other external partners to effectively address fraud and mitigate associated risks.
- Strong communication (written and verbal) to interface with external and internal customers.
- Bachelor’s degree or equivalent work experience.
Nice To Haves
- Prior experience working with Credit, Collection skip tracing, and or legal a plus.
- SAS or SQL experience a plus.
- Auto finance industry a plus.
Responsibilities
- Investigate Indirect Identity Theft claims, and block notifications of fraud related to new and existing accounts, referred by the Credit Dispute team.
- Account review for potential Identity Theft/authenticity assessment.
- Interview victims, suspects, dealers, and other relevant parties, identifying patterns, gathering evidence, and ensuring effective resolution while upholding the organization’s integrity and compliance standards.
- Gather and analyze facts and document all investigative activities to present culpability determination and next steps.
- Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.
- Regularly communicate and coordinate cross-departmental fraud detection and investigative issues with teams such as Collections, Customer Service, Credit, Funding, Sales and Marketing, and Legal.
- Collaborate with and assist local, state, and federal authorities when possible.
- Assist in investigating all types of fraud claims within the organization, as well as external cases and other disputes, including ad hoc reviews of accounts, dealer fraud, dealer mistakes, and lien imperfections as needed.
- Assist in identifying the best course of action to minimize losses to the company.
Benefits
- Hybrid flexibility – 4 days in office, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
