Independent Compliance Risk Manager- Marketing

LendingClub•San Francisco, CA

27d•Hybrid

About The Position

Happen Bank’s Second Line Compliance Department is seeking an Independent Compliance Risk Manager – Marketing to provide oversight and guidance across the Bank’s marketing and advertising activities. In this role, you’ll partner with Marketing, Legal, Product Compliance, and Product to identify regulatory risk, establish appropriate standards and controls, and ensure customer communications comply with applicable laws, regulations, and internal policies. You’ll serve as a subject-matter expert for marketing compliance, helping the business identify risk early while enabling compliant, effective marketing across channels.

Requirements

4+ years of experience in marketing compliance, consumer protection, or financial services compliance
Bachelor's degree or higher, or equivalent combination of education and experience
Strong working knowledge of consumer protection requirements including ECOA, UDAAP, TILA, CAN-SPAM, and Fair Lending regulations, and the controls needed to mitigate related risks
Experience working in fast-paced, dynamic environments and delivering high-quality results across competing priorities, aggressive timelines, and evolving requirements
Strong communication and influencing skills with the ability to partner effectively across Marketing, Legal, Product, Risk, and other business teams
Strong analytical and critical thinking skills with the ability to identify compliance risks and apply sound judgment in fast-moving marketing environments
You take ownership of your work and proactively identify and escalate compliance risks before they become larger issues
You’re organized and detail-oriented, with the ability to quickly understand how business objectives, customer communications, and evolving regulatory requirements intersect
You actively look for ways AI can improve how you review marketing content and assess compliance risk, while maintaining a high bar for accuracy, data sensitivity, regulatory requirements, and where human judgment and validation are needed

Nice To Haves

Certified Regulatory Compliance Manager (CRCM) or similar professional certification
Experience supporting regulatory examinations and compliance audits, including developing and tracking corrective actions
Proficiency with Excel, PowerPoint, Visio, and other Microsoft Office tools

Responsibilities

Serve as a subject-matter expert for Marketing Compliance, providing independent oversight and guidance across the Bank’s marketing program
Establish and maintain marketing compliance standards, policies, procedures, and controls that align with applicable regulatory requirements and the Bank’s risk appetite
Ensure marketing and advertising activities comply with applicable laws and regulations, including ECOA, UDAAP, TILA, CAN-SPAM, and Fair Lending requirements
As needed, review and approve marketing materials across email, web, digital advertising, landing pages, social media, direct mail, and other customer communications, ensuring required disclosures, disclaimers, and terms are clear and accurate
Maintain the Bank’s marketing and communications guide, including approved disclosures, and partner with Legal and Product Compliance to develop new guidance as requirements evolve
Assess regulatory risks and controls across marketing processes and campaigns, partnering with Marketing, Product, Legal, and Risk to identify issues early and develop appropriate risk mitigation strategies
Maintain and improve automated systems that support marketing asset reviews, using AI where appropriate to efficiently review content, identify potential compliance concerns, and keep guidance current while maintaining appropriate human oversight
Stay current on regulatory developments affecting marketing and advertising in financial services and support internal audits and regulatory examinations related to marketing practices