Independent Account Executive - CST (Remote)

OPENLANE•Carmel, IN

1d•Remote

About The Position

OPENLANE is seeking an Independent Account Executive with experience in sales and account management to support and cultivate customer retention as well as acquire new accounts in their assigned territory. This role acts as the personal liaison for dealerships within a dedicated region, ensuring expectations are met and facilitating an exceptional customer experience. Through a consultative sales approach and superior customer service, the Account Executive ensures clients have the tools and information needed to utilize OPENLANE's software and be successful. This role drives user adoption within the dedicated region, serving as the voice of the company and the bridge to clients' success. The ideal candidate will have 3-5 years of experience in inside sales and/or account management with a proven track record in achieving successful outcomes and exceeding stated goals. The candidate should be customer-obsessed, tech-savvy, results-driven, a proud ambassador, and agile, with the ability to evaluate strategies and pivot directions when needed.

Requirements

3-5 years of related sales and/or account management experience.
Strong understanding of online technologies and proficiency in Google Suite offerings.
Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
Excellent oral and written communication skills, with a focus on customer service.
Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
Proven ability to work autonomously and stay focused in a remote work environment.

Nice To Haves

Experience with Salesforce
Bachelor's Degree
Experience with DOMO or other data analysis tools
Experience working with Slack
Automotive experience

Responsibilities

Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
Understand and react to the competitive landscape.
Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
Play a pivotal role in coaching customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement