Independence Support Center Agent

EY • Baltimore, MD

6d • $57,400 - $118,300 • Hybrid

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Join our Risk Management team as part of the Independence function. This function assists EY engagement teams in complying with professional standards and regulatory requirements, helping EY professionals stay “independent” from EY audit clients. You’ll help protect EY from risks related to our client-serving professionals’ personal independence. The Independence team provides coordinated advice and assistance on independence, conflicts, and regulatory and risk management issues, as well as supports our people by providing one-on-one assistance. You’ll handle inbound and outbound calls in a professional manner and provide accurate and timely answers to personal independence queries and concerns. You’ll work closely with all parts of the organization to identify, manage and monitor personal independence risks by providing coordinated advice and assistance directly to EY professionals. You’ll have the opportunity to develop your career by collaborating with independence professionals around the globe. You’ll be supporting our client-serving teams in accurately representing and adhering to the global EY organization’s personal independence standards. Our Independence team develops outstanding leaders who deliver on EY promises to our stakeholders. We play a critical role in supporting the reputable EY brand by verifying our professionals are following independence regulations.

Requirements

• Bachelor’s degree or equivalent work experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• One to three-plus years’ related experience.
• Flexibility to work an eight-hour shift between 8:00 a.m. and 9:00 p.m. PT Monday through Friday.

Nice To Haves

• Exceptional interpersonal and rapport-building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills with basic knowledge of project management tools and methodologies.
• Comfortable working in fast-paced environments.
• Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment.
• Computer literacy and phone skills, including familiarity with complex or multiline phone systems.
• Ability to collaborate with multiple professionals and/or teams simultaneously.
• Strong interpersonal and responsive customer service skills.
• Ability to learn and understand the US firm’s and regulators’ independence rules and policies as well as familiarity with other risk management initiatives.
• Ability to successfully manage multiple tasks and activities in a timely manner and be responsible for specific outcomes.
• Strong problem-solving skills and attention to detail.
• Strong research skills and the ability to apply sound business judgment to individual and team assignments.
• Self-motivation.

Responsibilities

• Possess subject-matter knowledge enabling you to develop and execute support center programs that will assist EY employees with reporting requirements, assessing compliance, tracking findings and remediating issues with key stakeholders.
• Collaborate with other support center professionals to improve service level.
• Help train new employees and inform them about the EY Personal Independence Policy.
• Assisting in the development of testing programs that are effective, measurable and impactful.
• Executing detailed operational monitoring programs to validate compliance with US firm policy.
• Facilitating and driving the process to completion by following up on requests from Risk Management consultants and EY employees.
• Understanding and applying key requirements of the US firm’s and regulators’ independence rules and policies.
• Working with EY employees on obtaining background materials required to initiate review of business relationships or other processes.
• Acting as a liaison between EY personnel, other members of the Risk Management team and various functional areas within the US firm in assessing compliance.
• Building and leveraging a network of contacts within Risk Management and across the US firm.
• Challenging existing processes and approaches for operational efficiency, effectiveness, internal controls and/or customer service and offering innovative ideas for improvement.
• Troubleshooting skills, either basic or advanced, depending on the role and industry.

Benefits

• Comprehensive compensation and benefits package
• Medical and dental coverage
• Pension and 401(k) plans
• Wide range of paid time off options
• Flexible vacation policy
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree