Ind. Accident Investigator II

Commonwealth of Massachusetts•Worcester, MA

23h•Onsite

About The Position

The Department of Industrial Accidents (DIA) oversees the Massachusetts workers’ compensation system. We work to ensure that those involved have the resources needed to participate by assisting injured workers, employers, insurers, attorneys, and health care providers in following Massachusetts workers’ compensation laws and regulations. The Office of Investigations is charged with ensuring all employers are in compliance with Massachusetts General Laws which require that workers’ compensation insurance be provided for all employees and the investigation of claims submitted to the Workers’ Compensation Trust Fund. The Investigator II conducts self-initiated and assigned field checks of employers to ensure compliance with the workers’ compensation laws and issues Stop Work Orders to the employer when violations are discovered. The position also involves the investigation of claims against the Workers’ Compensation Trust Fund. All investigations are documented in report form and may require testifying at legal proceedings. This position covers the Worcester/Central Mass area.

Requirements

At least three years of full-time or equivalent part-time experience in investigatory or law enforcement work.
Possession of a current and valid Massachusetts Class D Motor Vehicle Operator's license.

Nice To Haves

Bilingual proficiency is preferred for this position.

Responsibilities

Issue Stop Work Orders to employers when violations of workers' compensation laws are discovered.
Conduct self-initiated checks of employers to ensure compliance with workers' compensation laws.
Investigate assigned reported complaints of workers' compensation violations.
Prepare accurate and thorough reports documenting investigations, observations, and interviews.
Gather evidence to support the issuance of a Stop Work Order, which may include photographs, video and audio recordings, and related documents.
Assist legal staff in case preparation and make recommendations concerning investigations.
Testify at hearings to present information and/or evidence regarding employer violations of workers' compensation laws.
Inform uninsured employees of their rights under the Workers' Compensation Act and refer them to appropriate resources.
Make recommendations for criminal charges against certain employers meeting agency criteria.
Work with other state, federal, and local agencies.
Conduct fixed or mobile surveillance as needed or directed.
Possess a working knowledge and understanding of workers' compensation laws, opinions, and case law.
Maintain a professional demeanor and composure when dealing with highly emotional subjects.
Utilize de-escalation tactics to reduce confrontations.
Represent the DIA at community events/meetings.
Maintain CJIS certification.
Review all submitted documents included in filed claims.
Document all actions in a timely, accurate, and thorough manner within the agency database.
Gather physical evidence relating to claims.
Work closely with assigned DIA attorney on each case.
Work with outside agencies relating to claims.
Conduct internet and social media research on subjects related to claims.
Interview all relevant parties to the claim, in person if possible.
Attend and participate in conciliations, conferences, and court proceedings as needed.
Conduct physical site visits of claim locations and obtain pictures if relevant.
Refer cases to supervisor for further action or referral, if needed.
Be persistent in obtaining information requested relating to the claim.
Conduct surveillance relating to claims as needed or directed.
Maintain confidentiality of all information.
Maintain professionalism at all times.

Benefits

Outstanding suite of employee benefits that add to the overall value of your compensation package.
Work experience that supports you, your loved ones, and your future.

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